Enterprise Experience Community

Whether you are part of a start-up and therefore just starting in on UX in the organization, part of an established UX team, or anywhere in between, it can be useful to step back now and then and ask questions such as:
How mature is our UX practice?
Where are we “at” in the maturity process?
How would being more mature help us?
What is the next step for us?
How can we best, but also realistically, move forward?

We hear a lot of talk about “digital transformation.” But isn’t that what we’ve been doing since the Web emerged in the late 1990s? Why is this still so aspirational for so many organizations? In his consulting practice with Factor, Bram Wessel sees first-hand how enterprise-scale organizations are awakening to the reality that the information itself that drives experiences and gets implemented in technologies —the Information Layer, if you will— is increasingly a tangible organizational asset. As such, it’s as critical as any other kind of infrastructure. Bram joins Lou to ponder where we’ve been and where we might be headed in the realm of enterprise information architecture.

There’s no silver bullet to building a diverse and inclusive organization at scale. So how do you know what things to try, and what’s working and what isn’t? Our UX team used our user research chops to look at this problem in a user-centered way. In this session, we’ll share how we married data and qualitative research to identify and fix holes in our recruiting, hiring, and retention practices.

Calls recordings are free for all community members. Join here for an invitation. As practitioners, we are often asked to craft

This webinar will cover the similarities between digital medicine design and Enterprise UX. You will be surprised to see how much they have in common as well as what else you need to know to enter this cutting-edge UX domain.

In this informal session followed by extensive Q&A, Greg Nudelman, the author of 5 UX design books, veteran presenter, and designer of conversational UIs on 5 different projects in a variety of industries will discuss key aspects of the conversational bot experience and conversational UI best practices.

This talk will highlight how Nick has used this ability, featuring examples of connections made and some he wished were made sooner. He will also share some practical methods to collect these data points so that more valuable connections can be made.

As the information revolution increases scale and shifts the focus of designing to complex adaptive systems,
problem-solving increasingly misses the mark; design needs a new frame.

In this community call, Jack Moffett will facilitate a discussion about SAFe and the UX team’s place in it. How does it differ from straight Agile, what are the challenges designers will be facing, and how can we ensure that we can do quality work for our users? Will we be SAFe or sorry?

Community members have access to all past recordings. Join here. Kim Lenox currently heads up the product design organization at

Join Two Waves author Jorge Arango for a Q&A about how design can help organizations thrive by reducing volatility, uncertainty, complexity, and ambiguity.

We’ll look at which charts to use when, creating accessible color palettes, and preview some new visualizations Theresa Neil has been testing in enterprise organizations. 

Join Cheryl for a Q&A session to ask questions about Cheryl’s DesignOps Summit 2018 improv talk, questions about improv theory, or how to apply improvisational techniques to your storytelling and facilitation.

In this discussion with Simon Wardley of the Leading Edge Forum, we looked at the subject of maps and topographical intelligence and whether they apply to business. The recording and transcript are available for all EX Community Members.

Lean expert and author Jeff Gothelf joined us on 1/10/19 to take your questions and talk about the intersection of lean and design in general. The recording is available to our EX Community members via Dropbox. Not a member? Register at the top of this page for access.