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Upcoming videoconference: “A Practical Look at Creating More Usable Enterprise Customer Journeys” with Sean Dolan, October 31 11am ET

Calls are free for all community members. Join here for an invitation. As practitioners, we are often asked to craft Customer

A New Study on Design Thinking is Great News for Designers

Forrester applied their rigorous Total Economic Impact™ methodology, surveying more than 60 senior executives from Fortune 1000-sized global enterprises… The exciting results of this report can be broken down into three key takeaways: alignment, speed, and value. 

Why enterprise UX matters–UX Planet

“User experience is vital to enterprises today. Difficult, but vital. Big players across the board are recognizing that users now

The top challenge facing UX teams in enterprise organizations?

According to UserZoom’s “State of UX in the Enterprise” report, it’s securing resources or budget, with 60% of their survey respondents “grappling with the complexities of just being able to afford to *do* user research.” Read more

Dear Uday: What do I do when stakeholders expect me to “design it like they do on Amazon”?

August #DesignOpsAdvice: What to do when stakeholders expect you to “design it like it is on Amazon” 

What are your burning Enterprise Experience questions?

What’s your burning question about Enterprise User Experience Design? Our advice columnist, Uday Gajendar (UX Architect at Automation Anywhere) can answer—or find someone who can!

What Uday’s Reading: Thinking in Systems by Donella H. Meadows

Enterprise Experience Community co-curator Uday Gajendar has two books to share this month!

Upcoming videoconference: September 26 11am ET, “Digital Medicine Design” with Daniel Rosenberg

This webinar will cover the similarities between digital medicine design and Enterprise UX. You will be surprised to see how much they have in common as well as what else you need to know to enter this cutting-edge UX domain.

Upcoming videoconference: November 14 11am ET, “Designing Conversational Interfaces” with Greg Nudelman

In this informal session followed by extensive Q&A, Greg Nudelman, the author of 5 UX design books, veteran presenter, and designer of conversational UIs on 5 different projects in a variety of industries will discuss key aspects of the conversational bot experience and conversational UI best practices.

Videoconference recording now available: “Growing in Enterprise Design through Making Connections” with Nick Cochran

This talk will highlight how Nick has used this ability, featuring examples of connections made and some he wished were made sooner. He will also share some practical methods to collect these data points so that more valuable connections can be made.

Videoconference recording available: “Problems with Problems: Reconsidering the Frame of Designing as Problem-Solving” with Hugh Dubberly

As the information revolution increases scale and shifts the focus of designing to complex adaptive systems,
problem-solving increasingly misses the mark; design needs a new frame.

Videoconference recording: “SAFe or Sorry?” with Jack Moffett

In this community call, Jack Moffett will facilitate a discussion about SAFe and the UX team’s place in it. How does it differ from straight Agile, what are the challenges designers will be facing, and how can we ensure that we can do quality work for our users? Will we be SAFe or sorry?

Videoconference recording now available: Leading Distributed Global Teams with Kim Lenox

Community members have access to all past recordings. Join here. Kim Lenox currently heads up the product design organization at

New Workshop Added to the EX19 Conference Lineup on June 5

Theresa Neil and Jes Reynolds will cover best practices, tips and tricks, and you’ll get your hands dirty fixing some egregious dashboards.

Videoconference Recording now Available: Design as an Antidote to VUCA, May 9, 11am ET with Jorge Arango

Join Two Waves author Jorge Arango for a Q&A about how design can help organizations thrive by reducing volatility, uncertainty, complexity, and ambiguity.

Enterprise Experience: make the case, win a ticket!

Are you someone who cares deeply about enterprise experiences but are NOT a member of the UX “tribe”? Then please help us make a case to people like you about why they should care about and be involved in enterprise experience design.

Videoconference recording now available: “Just Build Me a Dashboard!” with Theresa Neil

We’ll look at which charts to use when, creating accessible color palettes, and preview some new visualizations Theresa Neil has been testing in enterprise organizations. 

Apply for a Scholarship to Enterprise Experience 2019

High-quality conferences can be expensive—especially for those from underserved groups. So we’re offering three scholarships to deserving candidates. Each scholarship

Announcing our 2019 Conference Keynoters

We’re excited to announce our two conference keynoters: Tatyana Mamut and Iram Shah. When it comes to cross-functional collaboration, they have a wealth of experience to share; learn more about them here.

Videoconference recording now available: “Merging Improv with Design” with Cheryl Platz, March 7

Join Cheryl for a Q&A session to ask questions about Cheryl’s DesignOps Summit 2018 improv talk, questions about improv theory, or how to apply improvisational techniques to your storytelling and facilitation.

Solving Big Problems: Examining the Value of Creativity and Diversity with #EX19 Curator Dave Sifry

From how creativity in an institution can create more innovation company-wide, to the importance of team diversity, Dave brings a wide range of perspectives to this year’s conference curation team.

Apply to tell your story at EX2019 – if chosen, you’ll attend for free!

A highlight of the conference, the Storyteller Sessions are a set of five-minute talks from professionals who share their challenges and successes. Apply by March 2.

System-Thinking in Team Building: Insights from EX2019 Curator Sam McAfee

Sam McAfee is not a UX guy, which is why we’ve asked him to be one of our curators for Enterprise Experience 2019. This year’s program is designed to help UX leaders align, collaborate, and cooperate with peers from other functions in the enterprise—like engineering and product management, two areas Sam knows better than most.

Now Accepting Nominations for Speakers at Enterprise Experience 2019

We’re seeking nominations and applications for Enterprise Experience presentations and speakers. Nominations are due by EOD Sunday, February 10. Selections will be announced in mid-March.

Pre-launch tickets to Enterprise Experience 2019 are sold out

If you’re a UX leader or manager who’s facing one of these challenges, Enterprise Experience is the conference for you.

Videoconference recap – January 31, Simon Wardley

In this discussion with Simon Wardley of the Leading Edge Forum, we looked at the subject of maps and topographical intelligence and whether they apply to business. The recording and transcript are available for all EX Community Members.

Milan Guenther – Intersection: How Enterprise Design Bridges the Gap between Business, Technology, and People

Facing challenges at the intersection of business models, technical developments and human needs, enterprises must overcome the siloed thinking and isolated efforts of the past, and instead address relationships to people holistically.

Videoconference recap – January 10, Jeff Gothelf

Lean expert and author Jeff Gothelf joined us on 1/10/19 to take your questions and talk about the intersection of lean and design in general. The recording is available to our EX Community members via Dropbox. Not a member? Register at the top of this page for access.

Nancy Douyon – Making Uber More Efficient: Informed International Insights

What is the cost of our quick fixes to our customers? Nancy Douyon, International Research Lead at Uber, talks about how having a nobility complex can hinder your UX design, and how you can build for scale.

John Taschek – Making People the X-Factor in the Enterprise

How do we bring back humanity to technology? John Taschek explains how his role as the Senior Vice President of Strategy at Salesforce focuses on people first, and how you can bring these principles into your UX design.

INVEST Panel Discussion – Enterprise UX 2018

Organizational silos compound those challenges exponentially. Listen to our speakers from our INVEST theme at Enterprise UX 2018 to learn what you can do to quantify the value of UX across an enterprise organization.

Dorelle Rabinowitz – The Magic Word is Trust

How do you build genuine relationships in the workplace? Dorelle Rabinowitz, the Senior Director of Global Design for Paypal, discussed how to build the “trust” muscle to transform your work life from the inside out at Enterprise UX 2018.

Patañjali Chary – How to Identify & Increase your “Experience Quotient”

Why do designs often end up sitting on a shelf? Patañjali Chary, Vice President of User Experience at Ellie Mae, discusses how asking the right questions can help get everyone invested in UX.

JJ Kercher – A Roadmap for Maturing Design in the Enterprise

What is a UX maturity model – and how does that model help you grow from a start-up company to

COMMUNICATE Panel Discussion – Enterprise UX 2018

How do you communicate the value of UX, especially across the broad scope of an enterprise level org? Watch top enterprise UX designers discuss audience questions about how to apply communication strategies in the real world.

Janaki Kumar – Innovate with Purpose

Janaki Kumar, Design Evangelist in the Office of the Chief Design Officer at SAP speaks about how changing the relationship between work and employment – and the role of business in society – can free people up to innovate with purpose.

Jim Kalbach – Mapping Real World Experiences

UX mapping can be applied to so much more than design work. At Enterprise UX 2018, Jim Kalbach, Head of Customer Experience at MURAL, spoke about how UX mapping became integral in changing the minds of former members of some of the most dangerous hate groups in the world.

JD Buckley – Communicating the ROI of UX

How do you calculate the return on investment (ROI) for an enterprise-level organization – and if it can be, what would it take? At Enterprise UX 2018, JD Buckley, of ADP, discussed how UX designers can communicate their value in a way that businesses can understand.

Storytelling Sessions – Enterprise UX 2018

It’s story time! Pull up a chair and listen to real enterprise designers at EUX 2018. Listen in as they share stories of difficulties, horror stories, and experiences that influenced them as UX designers.

BUILD Panel Discussion – Enterprise UX 2018

How do you build products with meaning, impact, and that ultimately are a force for good? Watch top enterprise UX designers discuss how they’ve built products and teams with a bigger vision in mind.

Marina Martin – The Stakes of UX at the Scale of Government

At Enterprise UX 2018, Marina Martin shared how her one simple idea – asking a veteran how to navigate the VA online – ended up changing the game for millions of veterans awaiting care.

Mariah Hay – Ethics in Tech Education: Designing to Provide Opportunity for All

At Enterprise UX 2018, Mariah Hay of Pluralsight discussed the ethical considerations that every designer should apply to their work.

Husani Oakley – Bias Towards Action: Building Teams that Build Work

How can you bring your team together so that everyone’s on the same page when building products? At Enterprise UX 2018, Husani Oakley, SVP and Director of Technology at Deutsch, discussed his career failures and how they led him to build teams that build products.

Deconstructing the Enterprise & Organizational Design: A Talk with Adam Connor

What happens when you take apart the individual pieces that make up the design of your organization? And, more importantly, how do you make it better? That’s where Organizational Design comes into play.

Fourth Order of Design and the Enterprise: a Talk with Richard Buchanan

Enterprises present complex challenges for designers and, really, everyone in a large org. Lou talks with Dick Buchanan about his pioneering work around the “fourth order of design,” and how design and systems thinking are related.

Digital Governance in the Enterprise: A Talk with Lisa Welchman

Lou talks with Lisa Welchman, digital governance expert and author, who explains the two big factors that lead to governance failures.

The Enterprise Elephant: A Chat with Milan Guenther

The fable of The Blind Man and the Elephant is a favorite here at Rosenfeld Media. But how does that apply to enterprise design?

Crafting Enterprise-Level User Experience: A Chat with Theresa Neil

What goes into crafting a truly amazing enterprise-level user experience? Theresa Neil, founder of Strategy + Design, discusses the unique UX challenges faced by enterprise-level clients.

Government to Enterprise: Research Operations at Scale

If you want to make sustainable change, you have to dive deeper into the organization. Leisa Reichelt shares how she built and lead user research teams for the Australian and UK governments and how she’s continuing her work at Atlassian as Head of Research and Insights.