{"id":2869,"date":"2021-11-02T11:56:01","date_gmt":"2021-11-02T15:56:01","guid":{"rendered":"https:\/\/rosenfeldmedia.com\/designopssummit2021\/?page_id=2869"},"modified":"2021-11-02T11:56:01","modified_gmt":"2021-11-02T15:56:01","slug":"designops-summit-2021-resource-list","status":"publish","type":"page","link":"https:\/\/rosenfeldmedia.com\/designopssummit2021\/designops-summit-2021-resource-list\/","title":{"rendered":"DesignOps Summit 2021 Resource List"},"content":{"rendered":"<p><span style=\"font-weight: 500;\">These resources come from multiple sources: some were cited by DesignOps Summit 2021 speakers during their presentations, and others were mentioned by the conference\u2019s attendees during each presentation. We hope this list will give you a strong sense of who and what influenced the state of Design Operations in 2021.<\/span><\/p>\n<h1><span style=\"font-weight: 900;\">Wednesday, September 29<\/span><\/h1>\n<h2><strong>C\u2019mon Get Happy (Tess Dixon): readings and other resources<\/strong><\/h2>\n<h3>Resources mentioned in the presentation<\/h3>\n<ul>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Skinner, Kristen and Kamdyn Moore. \u201c<\/span><a href=\"https:\/\/www.dropbox.com\/sh\/ocrlfyrnqcbkfq8\/AADNT2TCAlFvGe-LVJIB9Lema?dl=0\"><span style=\"font-weight: 500;\">8 Types of Measures in Design Operations<\/span><\/a><span style=\"font-weight: 500;\">.\u201d <\/span><i><span style=\"font-weight: 500;\">Rosenfeld Media<\/span><\/i><span style=\"font-weight: 500;\">, Apr. 2020<\/span><span style=\"font-weight: 500;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 500;\">Rosenfeld Media. &#8220;<a href=\"http:\/\/rosenfeldmedia.com\/designops-community\/archive\/videoconference-8-types-of-measures-in-design-operations-with-kristin-skinner-and-kamdyn-moore\">Videoconference: &#8216;8 Types of Measures in Design Operations&#8217;\u00a0with Kristin Skinner and Kamdyn Moore<\/a>.&#8221;\u00a0<em>Rosenfeld Media,\u00a0<\/em>Apr. 2020<\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Casali, Erin \u2018Foletto\u2019. \u201c<a href=\"http:\/\/intenseminimalism.com\/2021\/team-health-checks-the-person-team-product-model\/\">Team Health Checks: the Person \/ Team \/ Product model<\/a>.\u201d Intense Minimalism, 19 Apr. 2021<\/span><\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Burnett, Bill. \u201c<\/span><a href=\"https:\/\/reconsidering.org\/episodes\/1\"><span style=\"font-weight: 500;\">The Myths of Happiness with Bill Burnett<\/span><\/a><span style=\"font-weight: 500;\">.\u201d <\/span><i><span style=\"font-weight: 500;\">Re:Considering, <\/span><\/i><span style=\"font-weight: 500;\">season 1, episode 1, 10 Sept. 2021,\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 400;\">Brown, Bren\u00e9. <\/span><i><span style=\"font-weight: 400;\"><a href=\"http:\/\/www.youtube.com\/watch?v=iCvmsMzlF7o\">The Power of Vulnerability. Youtube<\/a>, <\/span><\/i><span style=\"font-weight: 400;\">TED, 3 Jan. 2011<\/span><\/li>\n<\/ul>\n<h3>Additional resources (mentioned by the conference audience)<\/h3>\n<ul>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">\u201c<a href=\"http:\/\/www.newyorker.com\/puzzles-and-games-dept\/name-drop\">Name Drop<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">The New Yorker<\/span><\/i><\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Lencioni, Patrick M. \u201c<a href=\"http:\/\/www.amazon.com\/Advantage-Organizational-Health-Everything-Business\/dp\/0470941529\/ref=tmm_hrd_swatch_0?_encoding=UTF8&amp;qid=&amp;sr=\">The Advantage:\u00a0 Why Organizational Health Trumps Everything Else in Business<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">Jossey-Bass, <\/span><\/i><span style=\"font-weight: 500;\">2012.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 500;\">Grose, Jessica. \u201c<a href=\"https:\/\/www.nytimes.com\/2021\/09\/03\/business\/goodbye-office-mom.html\">Goodbye to the \u2018Office Mom<\/a>\u2019.\u201d <\/span><i><span style=\"font-weight: 500;\">The New York Times, <\/span><\/i><span style=\"font-weight: 500;\">3 Sep. 2021,\u00a0<\/span><\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">\u201c<a href=\"https:\/\/www.sporcle.com\/\">World\u2019s Largest Trivia Quiz Website<\/a>.\u201d <\/span><i><span style=\"font-weight: 500;\">Sporcle<\/span><\/i><\/li>\n<li style=\"font-weight: 500;\">Pink, Daniel H. \u201c<a href=\"https:\/\/www.danpink.com\/books\/drive\/\">Drive:\u00a0 The Surprising Truth About What Motivates Us<\/a>,\u201d <i>Riverhead Books<\/i>, Dec. 2009.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>Advice for DesignOps Employee #1 (Amy Zuccaro): readings and other resources<\/strong><\/h2>\n<h3>Resources mentioned in the presentation<\/h3>\n<ul>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Qualtrics Employees XM. \u201c<a href=\"https:\/\/www.qualtrics.com\/experience-management\/employee\/what-is-employee-pulse-survey\/\">The Ultimate Guide to Employee Pulse Surveys<\/a>.\u201d <\/span><i><span style=\"font-weight: 500;\">Qualtrics Experience Management, <\/span><\/i><span style=\"font-weight: 500;\">\u00a027 Sep. 2021<\/span><\/li>\n<\/ul>\n<h3>Additional resources (mentioned by the conference audience)<\/h3>\n<ul>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Rand, Alison. \u201c<a href=\"https:\/\/jointfrontiers.com\/mapping-the-designer-journey\/\">Mapping the Designer Journey<\/a>.\u201d <\/span><i><span style=\"font-weight: 500;\">Joint Frontiers, <\/span><\/i><span style=\"font-weight: 500;\">\u00a016 Feb. 2021.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>The DesignOps Starter Kit (Michelle Chin): readings and other resources<\/strong><\/h2>\n<h3>Resources mentioned in the presentation<\/h3>\n<ul>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Chin, Michelle. \u201c<a href=\"https:\/\/bit.ly\/design-ops-starter-kit\">The DesignOps Starter Kit &#8211; 10 Essentials for Starting a DesignOps Practice<\/a>,\u201d 28 Sep. 2021.<\/span><\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Welchman, Lisa. <\/span><i><span style=\"font-weight: 500;\"><a href=\"https:\/\/rosenfeldmedia.com\/books\/managing-chaos\/\">Managing Chaos:\u00a0 Digital Governance by Design<\/a>, <\/span><\/i><span style=\"font-weight: 500;\">Rosenfeld Media, 2015. <\/span><\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Hoffman, Kevin. <\/span><i><span style=\"font-weight: 500;\"><a href=\"https:\/\/rosenfeldmedia.com\/books\/meeting-design\/\">Meeting Design: For Managers, Makers and Everyone<\/a>, <\/span><\/i><span style=\"font-weight: 500;\">Rosenfeld Media, 2018.<\/span><span style=\"font-weight: 500;\">\u00a0<\/span><\/li>\n<li style=\"font-weight: 500;\">Invision. <i>\u201c<\/i><a href=\"https:\/\/www.invisionapp.com\/lp\/design-system-benchmarking-guide\"><i>Guide To:\u00a0 Benchmarking Your Design System.<\/i><\/a><i>\u201d\u00a0<\/i><\/li>\n<\/ul>\n<h3>Additional resources (mentioned by the conference audience)<\/h3>\n<ul>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Benioff, Marc. \u201c<a href=\"http:\/\/www.salesforce.com\/blog\/how-to-create-alignment-within-your-company\/\">Create Strategic Company Alignment with a V2MOM<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">\u00a0Salesforce 360 Blog, <\/span><\/i><span style=\"font-weight: 500;\">1 May 2020<\/span><\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Shedd, Catriona. \u201c<a href=\"http:\/\/www.catrionashedd.com\/portfolio\/design-system-maturity-framework\/\">Design System Maturity Framework<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">Catriona Shedd. <\/span><\/i><\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">UX in Real Life &#8211; Podcast (debuting October 7 2021)<\/span><\/li>\n<li style=\"font-weight: 500;\">Welchman, Lisa and Andy Vitale. <a href=\"https:\/\/www.surfacingpodcast.com\/\"><i>Surfacing<\/i><\/a>.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>Designing Accessible Research Workflows (Phil Hesketh): readings and other resources<\/strong><\/h2>\n<h3>Resources mentioned in the presentation<\/h3>\n<ul>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Towsey, Kate. \u201c<a href=\"https:\/\/medium.com\/researchops-community\/a-framework-for-whatisresearchops-e862315ab70d\">A Framework for #WhatisResearchOps<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">ResearchOps Community, <\/span><\/i><span style=\"font-weight: 500;\">\u00a024 Oct. 2018<\/span><\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">\u00a0W3.org. \u201c<a href=\"https:\/\/www.w3.org\/TR\/WCAG21\/\">Web Content Accessibility Guidelines (WCAG) 2.1<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">W3C, <\/span><\/i><span style=\"font-weight: 500;\">\u00a05 Jun. 2018<\/span><\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">\u201c<a href=\"https:\/\/developers.google.com\/web\/tools\/lighthouse\">Lighthouse<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">Google Developers<\/span><\/i><\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Jarrett, Caroline. \u201c<a href=\"https:\/\/www.effortmark.co.uk\/what-does-low-literacy-mean-in-practice\/\">What Does Low Literacy Mean in Practice<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">Effortmark, <\/span><\/i><span style=\"font-weight: 500;\">\u00a020 Feb. 2021<\/span><\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Department for Business, Innovation &amp; Skills. \u201c<a href=\"https:\/\/www.gov.uk\/government\/publications\/2011-skills-for-life-survey\">2011 Skills for Life Survey<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">Gov.UK, <\/span><\/i><span style=\"font-weight: 500;\">\u00a013 Dec. 2012<\/span><\/li>\n<li style=\"font-weight: 500;\">ResearchOps Community. \u201c<a href=\"https:\/\/consentform.herokuapp.com\/\">A Consent Form for User Research<\/a>,\u201d <i>ResearchOps Community<\/i><\/li>\n<\/ul>\n<h3>Additional resources (mentioned by the conference audience)<\/h3>\n<ul>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 400;\">Campbell, Alastair. <\/span><i><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.youtube.com\/watch?v=sJyGioVER9Y\">WGAC 2.2 What\u2019s New and What To Do with It<\/a>. Youtube, <\/span><\/i><span style=\"font-weight: 400;\">Inclusive Design 24, 23 Sep. 2021<\/span><\/li>\n<li style=\"font-weight: 500;\"><a href=\"https:\/\/brailleinstitute.org\/freefont\">Atkinson Hyperlegible Font<\/a>, <i>Braille Institute<\/i><\/li>\n<li><span style=\"font-weight: 500;\">Lehrer, Rachel and Harry West. \u201c<a href=\"https:\/\/www.cgap.org\/blog\/literacy-hidden-hurdle-financial-inclusion\">Literacy a Hidden Hurdle to Financial Inclusion<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">CGAP, <\/span><\/i><span style=\"font-weight: 500;\">\u00a013 Jan. 2014<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>How to Design Your Operating Model (Sabrina Mach &amp; Nina Wainwright): readings and other resources<\/strong><\/h2>\n<h3>Additional resources (mentioned by the conference audience)<\/h3>\n<ul>\n<li><span style=\"font-weight: 500;\">Killian, Jennifer et al. \u201c<a href=\"https:\/\/www.mckinsey.com\/business-functions\/marketing-and-sales\/our-insights\/building-a-design-driven-culture\">Building a Design-Driven Culture<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">McKinsey &amp; Company, <\/span><\/i><span style=\"font-weight: 500;\">\u00a01 Sept. 2015<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>Inclusive Design is DesignOps (Saara Kamppari-Miller): readings and other resources<\/strong><\/h2>\n<h3>Resources mentioned in the presentation<\/h3>\n<ul>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Microsoft Design. <\/span><i><span style=\"font-weight: 500;\">\u201c<\/span><\/i><a href=\"https:\/\/www.microsoft.com\/design\/inclusive\/\"><i><span style=\"font-weight: 500;\">Microsoft Inclusive Design Toolkit<\/span><\/i><\/a><i><span style=\"font-weight: 500;\">\u201d<\/span><\/i><\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Intel, <\/span><i><span style=\"font-weight: 500;\">\u201c<\/span><\/i><a href=\"https:\/\/www.intel.com\/content\/www\/us\/en\/corporate-responsibility\/2030-goals.html\"><i><span style=\"font-weight: 500;\">Intel Corporate Responsibility Goals<\/span><\/i><\/a><i><span style=\"font-weight: 500;\">, 2030 RISE Strategy and Goals\u201d<\/span><\/i><\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Idean, \u201c<\/span><a href=\"https:\/\/cardsforhumanity.idean.com\/\"><span style=\"font-weight: 500;\">Cards for Humanity<\/span><\/a><span style=\"font-weight: 500;\">\u201d<\/span><\/li>\n<li style=\"font-weight: 500;\">&#8220;<a href=\"https:\/\/medium.com\/inclusive-research\/reaching-out-to-disability-communities-for-inclusive-research-4af26cf5072a\"><span style=\"font-weight: 500;\">How to Recruit from Disability Communities<\/span><\/a><span style=\"font-weight: 500;\">,\u201d <\/span><i><span style=\"font-weight: 500;\">Inclusive Research, <\/span><\/i><span style=\"font-weight: 500;\">\u00a019 May 2021.<\/span><\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Resources to learn more about inclusive design and accessibility:<\/span>\n<ul>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Holmes, Kat. <\/span><a href=\"https:\/\/mismatch.design\/\"><i><span style=\"font-weight: 500;\">Mismatch: How Inclusion Shapes Design<\/span><\/i><\/a><span style=\"font-weight: 500;\">. MIT Press, 2018.<\/span><\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Kalbag, Laura. <\/span><a href=\"https:\/\/abookapart.com\/products\/accessibility-for-everyone\"><i><span style=\"font-weight: 500;\">Accessibility is for Everyone<\/span><\/i><\/a><span style=\"font-weight: 500;\">. A Book Apart, 2017.<\/span><\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Jean-Baptiste, Annie. <\/span><a href=\"https:\/\/www.wiley.com\/en-us\/Building+For+Everyone%3A+Expand+Your+Market+With+Design+Practices+From+Google%27s+Product+Inclusion+Team-p-9781119646228\"><i><span style=\"font-weight: 500;\">Building for Everyone: Expand Your Market With Design Practices From Google&#8217;s Product Inclusion Team<\/span><\/i><\/a><i><span style=\"font-weight: 500;\">. <\/span><\/i><span style=\"font-weight: 500;\">Wiley, 2020.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Tipping Point<\/span>\n<ul>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Hidden Brain Media. \u201c<\/span><a href=\"https:\/\/hiddenbrain.org\/podcast\/the-snowball-effect\/\"><span style=\"font-weight: 500;\">The Snowball Effect<\/span><\/a><span style=\"font-weight: 500;\">\u201d <\/span><i><span style=\"font-weight: 500;\">Hidden Brain, <\/span><\/i><span style=\"font-weight: 500;\">1 Mar. 2021<\/span><\/li>\n<li style=\"font-weight: 500;\"><span style=\"font-weight: 500;\">Cenetola, Damon et al. \u201c<a href=\"http:\/\/ndg.asc.upenn.edu\/wp-content\/uploads\/2018\/06\/Centola-et-al.-2018-Science.-Tipping-Point.pdf\">Experimental Evidence for Tipping Points in Social Conversation<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">Science 360, <\/span><\/i><span style=\"font-weight: 500;\">8 Jun. 2018, pp. 1116-1119.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 500;\">\u201c<a href=\"https:\/\/www.intel.com\/content\/www\/us\/en\/products\/docs\/devices-systems\/laptops\/laptop-innovation-program\/accessible-computing-inclusive-technology.html#gs.cnt5sw\">Making Technology More Accessible<\/a>,\u201d <i>Intel, <\/i>\u00a0Sep. 2021,<\/li>\n<\/ul>\n<h3>Additional resources (mentioned by the conference audience)<\/h3>\n<ul>\n<li style=\"font-weight: 500;\"><a href=\"https:\/\/hmntycntrd.com\/\"><span style=\"font-weight: 500;\">The Humanity-Centered Masterclass<\/span><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h1><span style=\"font-weight: 900;\">Thursday, September 30<\/span><\/h1>\n<h2><strong>Design as a Team PT:\u00a0 Practice, A Practical Guide to Cross-functional Collaboration (Christopher Taylor Edwards &amp; Valerie Roske): readings and other resources<\/strong><\/h2>\n<h3>Resources mentioned in the presentation<\/h3>\n<ul>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">\u201c<a href=\"http:\/\/www.palomamedina.com\/biceps\">Core Needs:\u00a0 Biceps<\/a>.\u201d <\/span><i><span style=\"font-weight: 500;\">Paloma Medina<\/span><\/i><\/li>\n<li><span style=\"font-weight: 500;\">Roske, Valerie, and Christopher Taylor Edwards. \u201c<a href=\"http:\/\/www.thoughtworks.com\/insights\/articles\/design-as-a-team\">Design as a Team:\u00a0 A Guide to Cross-Functional Collaboration,<\/a>\u201d\u00a0 <\/span><i><span style=\"font-weight: 500;\">Thoughtworks, <\/span><\/i><span style=\"font-weight: 500;\">26 Mar. 2021<\/span><a href=\"https:\/\/www.thoughtworks.com\/insights\/articles\/design-as-a-team\"><span style=\"font-weight: 500;\"><br \/>\n<\/span><\/a><i><span style=\"font-weight: 500;\"> (Author\u2019s note: our article and guidebook we wrote for folks who want more!)<\/span><\/i><\/li>\n<\/ul>\n<h3>Additional resources (mentioned by the conference audience)<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Anderson, Gretchen and Christopher Noessel. <\/span><a href=\"https:\/\/www.oreilly.com\/library\/view\/pair-design\/9781492042907\/\"><i><span style=\"font-weight: 400;\">Pair Design<\/span><\/i><\/a><span style=\"font-weight: 400;\">. O\u2019Reilly Media<\/span><i><span style=\"font-weight: 400;\">, <\/span><\/i><span style=\"font-weight: 400;\">2016.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>When DesignOps Comes in HOT: A Tale of Transformed Design Org (Briana Thomas &amp; Christina Rodriguez): readings and other resources<\/strong><\/h2>\n<h3>Additional resources (mentioned by the conference audience)<\/h3>\n<ul>\n<li><span style=\"font-weight: 500;\">Brown, Bren\u00e9 and Priya Parker. \u201c<a href=\"https:\/\/brenebrown.com\/podcast\/brene-with-priya-parker-a-meeting-makeover\/\">A Meeting Makeover<\/a>.\u201d <\/span><i><span style=\"font-weight: 500;\">Dare to Lead<\/span><\/i><span style=\"font-weight: 500;\">, 24\u00a0 May 2021<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>How DesignOps can Drive Inclusive Career Ladders for All (Laine Riley Prokay): readings and other resources<\/strong><\/h2>\n<h3><strong>Resources mentioned in the presentation<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Gaucher, Danielle, et al. \u201c<a href=\"http:\/\/gender-decoder.katmatfield.com\/static\/documents\/Gaucher-Friesen-Kay-JPSP-Gendered-Wording-in-Job-ads.pdf\">Evidence That Gendered Wording in Job Advertisements Exists and Sustains Gender Inequality<\/a>.\u201d <\/span><i><span style=\"font-weight: 500;\">Journal of Personality and Social Psychology, <\/span><\/i><span style=\"font-weight: 500;\">\u00a0vol 101, no. 1, pp. 109-128, 2011.<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">\u201c<a href=\"http:\/\/gender-decoder.katmatfield.com\/\">Gender Decoder<\/a>.\u201d <\/span><i><span style=\"font-weight: 500;\">Gender Decoder: Find Subtle Bias in Job Ads<\/span><\/i><span style=\"font-weight: 500;\">\u00a0<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Maguire, Justin. \u201c<a href=\"http:\/\/www.salesforce.com\/blog\/how-relationship-design-works\/\">Building Relationships By Design<\/a>.\u201d <\/span><i><span style=\"font-weight: 500;\">The 360 Blog from Salesforce, <\/span><\/i><span style=\"font-weight: 500;\">17 Oct 2020.<\/span><\/li>\n<\/ul>\n<h3><strong>Additional Resources from Laine (Post-Presentation)<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Nordell, Jessica. \u201c<\/span><a href=\"https:\/\/www.theatlantic.com\/technology\/archive\/2018\/04\/how-slack-got-ahead-in-diversity\/558806\/\"><span style=\"font-weight: 500;\">How Slack Got Ahead in Diversity<\/span><\/a><span style=\"font-weight: 500;\">,\u201d <\/span><i><span style=\"font-weight: 500;\">The Atlanti<\/span><\/i><span style=\"font-weight: 500;\">c, 26 April 2018.<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Holmes, Kat. \u201c<\/span><a href=\"https:\/\/medium.com\/aiga-eye-on-design\/what-were-leaving-out-of-the-discussion-around-inclusive-design-d058f44f88e1\"><span style=\"font-weight: 500;\">What We\u2019re Leaving Out of the Discussion Around Inclusive Design<\/span><\/a><span style=\"font-weight: 500;\">,\u201d <\/span><i><span style=\"font-weight: 500;\">AIGA Eye on Design<\/span><\/i><span style=\"font-weight: 500;\">, 28 August 2018.\u00a0<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Elias, Jennifer. \u201c<\/span><a href=\"https:\/\/www.fastcompany.com\/3045989\/the-pipeline-isnt-the-problem-dissecting-the-real-gender-bias-in-tech-pos\"><span style=\"font-weight: 500;\">The Pipeline Isn\u2019t The Problem: Dissecting The Real Gender Bias In Tech Positions<\/span><\/a><span style=\"font-weight: 500;\">,\u201d <\/span><i><span style=\"font-weight: 500;\">FastCompany<\/span><\/i><span style=\"font-weight: 500;\">, 11 May 2015.<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Steinmetz, Kay, \u201c<\/span><a href=\"https:\/\/time.com\/5786710\/kimberle-crenshaw-intersectionality\/?fbclid=IwAR15cEon5Eh_Ln7iW6LdLsbS0GXcYWEXv8dDKEximsUqpya864WZ8y3Hm7M\"><span style=\"font-weight: 500;\">She Coined the Term \u2018Intersectionality\u2019 Over 30 Years Ago. Here\u2019s What It Means to Her Today<\/span><\/a><span style=\"font-weight: 500;\">,\u201d <\/span><i><span style=\"font-weight: 500;\">Time<\/span><\/i><span style=\"font-weight: 500;\">, 20 February 2020.<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Yoon, Hahna, \u201c<\/span><a href=\"https:\/\/www.nytimes.com\/2020\/03\/03\/smarter-living\/how-to-respond-to-microaggressions.html?fbclid=IwAR1P7JL3k2vcl53K-idazRMz1a2M9tQmaA1WdgKGD2nMsR-o6YpWEKAK0b4\"><span style=\"font-weight: 500;\">How to Respond to Microaggressions<\/span><\/a><span style=\"font-weight: 500;\">,\u201d <\/span><i><span style=\"font-weight: 500;\">The New York Time<\/span><\/i><span style=\"font-weight: 500;\">s, 3 March 2020.<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Tulshyan, Ruckika. \u201c<\/span><a href=\"https:\/\/hbr.org\/2020\/01\/if-you-dont-know-how-to-say-someones-name-just-ask\"><span style=\"font-weight: 500;\">If You Don\u2019t Know How to Say Someone\u2019s Name, Just Ask<\/span><\/a><span style=\"font-weight: 500;\">,\u201d <\/span><i><span style=\"font-weight: 500;\">Harvard Business Review<\/span><\/i><span style=\"font-weight: 500;\">, 9 Jan. 2020<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Annalee. \u201c<\/span><a href=\"https:\/\/thebias.com\/2017\/09\/26\/how-good-intent-undermines-diversity-and-inclusion\/\"><span style=\"font-weight: 500;\">How \u2018Good Intent\u2019 Undermines Diversity and Inclusion<\/span><\/a><span style=\"font-weight: 500;\">,\u201d <\/span><i><span style=\"font-weight: 500;\">The Bias, <\/span><\/i><span style=\"font-weight: 500;\">\u00a026 Sep. 2017<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Osta, Kathleen and Hugh Vasquez. \u201c<\/span><a href=\"https:\/\/medium.com\/national-equity-project\/implicit-bias-structural-racism-6c52cf0f4a92\"><span style=\"font-weight: 500;\">Don\u2019t Talk about Implicit Bias without Talking about Structural Racism<\/span><\/a><span style=\"font-weight: 500;\">,\u201d <\/span><i><span style=\"font-weight: 500;\">National Equity Project, <\/span><\/i><span style=\"font-weight: 500;\">\u00a013 Jun. 2019.<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Robichaud, Meg. \u201c<\/span><a href=\"https:\/\/ux.shopify.com\/you-cant-just-draw-purple-people-and-call-it-diversity-e2aa30f0c0e8\"><span style=\"font-weight: 500;\">You Can\u2019t Just Draw Purple People and Call it Diversity<\/span><\/a><span style=\"font-weight: 500;\">,\u201d <\/span><i><span style=\"font-weight: 500;\">Shopify UX, <\/span><\/i><span style=\"font-weight: 500;\">\u00a026 Jan 2018.<\/span><\/li>\n<li><span style=\"font-weight: 500;\">Charles, Cody. \u201c<\/span><a href=\"https:\/\/everydayfeminism.com\/2015\/10\/counterproductive-allyship\/?fbclid=IwAR2UzQ_anKMExHuvH0z9Ryme_wVUlQdRg-RUXY9pR54IPwoFuirHFdwjuJs\"><span style=\"font-weight: 500;\">10 Common Things Well-Intentioned Allies Do That Are Actually Counterproductive<\/span><\/a><span style=\"font-weight: 500;\">,\u201d <\/span><i><span style=\"font-weight: 500;\">Everyday Feminism, <\/span><\/i><span style=\"font-weight: 500;\">\u00a06 Oct. 2105<\/span><\/li>\n<\/ul>\n<h3><strong>Additional Resources (mentioned by conference audience)<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><a href=\"https:\/\/trailhead.salesforce.com\/credentials\/designeroverview\"><span style=\"font-weight: 500;\">Salesforce UX Certification<\/span><\/a><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><a href=\"https:\/\/textio.com\/\"><span style=\"font-weight: 500;\">Textio Augmented Writing Platform<\/span><\/a><\/li>\n<li><span style=\"font-weight: 500;\">Troy, Chelsea. \u201c<a href=\"https:\/\/chelseatroy.com\/2018\/05\/24\/why-your-efforts-to-make-your-company-inclusive-arent-working\/\">A Rubric for Evaluating Team Members\u2019 Contributions to an Inclusive Culture<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">Chelsea Troy, <\/span><\/i><span style=\"font-weight: 500;\">\u00a024 May 2018.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>Design Operations Metrics (Kristin Sundermeyer &amp; Tygre Morehart): readings and other resources<\/strong><\/h2>\n<h3><strong>Additional Resources (mentioned by conference audience)<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><a href=\"https:\/\/toggl.com\/\"><span style=\"font-weight: 500;\">Toggl Time Tracking Software<\/span><\/a><\/li>\n<li><a href=\"https:\/\/clockify.me\/\"><span style=\"font-weight: 500;\">Clockify Time Tracking Software<\/span><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>Capturing Deep Insights (Tony Turner): readings and other resources<\/strong><\/h2>\n<h3><strong>Resources mentioned in the presentation<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">\u00a0Knowledge Repository Tool Options:<\/span>\n<ul>\n<li style=\"font-weight: 500;\" aria-level=\"2\"><span style=\"font-weight: 500;\"><a href=\"https:\/\/getenjoyhq.com\/\">EnjoyHQ<\/a><\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"2\"><span style=\"font-weight: 500;\"><a href=\"https:\/\/www.aureliuslab.com\/\">Aurelius<\/a>\u00a0<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"2\"><span style=\"font-weight: 500;\"><a href=\"https:\/\/condens.io\/\">Condens<\/a>\u00a0<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"2\"><span style=\"font-weight: 500;\"><a href=\"https:\/\/dovetailapp.com\/\">Dovetail<\/a>\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"2\"><a href=\"https:\/\/consider.ly\/\"><span style=\"font-weight: 500;\">Consider.ly<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><strong>Additional Resources (mentioned by conference audience)<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">WeWorkUX. \u201c<a href=\"https:\/\/www.airtable.com\/universe\/expShuhNMi0Oc0xpb\/polaris-ux-nuggets\">Polaris UX Nuggets<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">Airtable.com,<\/span><\/i><span style=\"font-weight: 500;\"> 2017<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Kaplan, Kate. \u201c<a href=\"https:\/\/www.nngroup.com\/articles\/design-operations-101\/\">DesignOps 101<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">Nielsen Norman Group, <\/span><\/i><span style=\"font-weight: 500;\">21 July 2019<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>Design Staffing Models (Alicia Mooty): readings and other resources<\/strong><\/h2>\n<h3><strong>Resources mentioned in the presentation<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Tuckman, Bruce. \u201c<a href=\"http:\/\/en.wikipedia.org\/wiki\/Tuckman%27s_stages_of_group_development\">Tuckman\u2019s Stages of Group Development<\/a>\u201d\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 500;\">\u00a0Pink, Daniel H. \u201c<a href=\"http:\/\/www.danpink.com\/books\/drive\/\">Drive:\u00a0 The Surprising Truth About What Motivates Us<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">Riverhead Books<\/span><\/i><span style=\"font-weight: 500;\">, Dec. 2009<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h1><span style=\"font-weight: 900;\">Friday, October 1<\/span><\/h1>\n<h2><strong>State of DesignOps: Learnings from the 2021 Global Report (Angelos Arnis): readings and other resources<\/strong><\/h2>\n<h3><strong>Resources mentioned in the presentation<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Posman, Rachel &#8211; \u201c<a href=\"http:\/\/rachelposman.medium.com\/a-pocket-guide-to-design-operations-a3c6538df43b\">A Pocket Guide to Design Operations<\/a>.\u201d <\/span><i><span style=\"font-weight: 500;\">Rachel Posman, <\/span><\/i><span style=\"font-weight: 500;\">\u00a025 Feb 2021.<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Kanae, Philip. \u201c<a href=\"http:\/\/www.inc.com\/phillip-kane\/the-great-resignation-is-here-its-real.html\">The Great Resignation is Here, and It\u2019s Real<\/a>.\u201d <\/span><i><span style=\"font-weight: 500;\">Inc. <\/span><\/i><span style=\"font-weight: 500;\">\u00a026 Aug. 2021.<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\">Boyatzis, Richard E. and Goleman, Daniel. <em><a href=\"https:\/\/hbr.org\/2017\/02\/emotional-intelligence-has-12-elements-which-do-you-need-to-work-on\">Emotional Intelligence Has 12 Elements. Which Do You Need to Work On?<\/a><\/em>\u00a0Harvard Business Review<em>, 2017<\/em><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Goleman, Daniel. <\/span><i><span style=\"font-weight: 500;\"><a href=\"https:\/\/www.danielgoleman.info\/\">Emotional Intelligence<\/a>. <\/span><\/i><span style=\"font-weight: 500;\">\u00a0Bantam, 2006.<\/span><span style=\"font-weight: 500;\">\u00a0 \u00a0<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">\u201c<\/span><a href=\"https:\/\/designops.report\/\"><i><span style=\"font-weight: 500;\">State of DesignOps 2021 Report<\/span><\/i><\/a><span style=\"font-weight: 500;\">,\u201d DesignOps.Report, 15 Sep 2021<\/span><\/li>\n<\/ul>\n<h3><strong>Additional Resources (mentioned by conference audience)<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Goleman, Daniel, Richard Boyatzis, et al. <\/span><i><span style=\"font-weight: 500;\"><a href=\"https:\/\/store.hbr.org\/product\/harvard-business-review-everyday-emotional-intelligence-big-ideas-and-practical-advice-on-how-to-be-human-at-work\/10176\">Everyday Emotional Intelligence Big Ideas &amp; Practical Advice on How to Be Human at Work<\/a>. <\/span><\/i><span style=\"font-weight: 500;\">Harvard Business Review, 2017<\/span><span style=\"font-weight: 500;\">\u00a0<\/span><\/li>\n<li><a href=\"https:\/\/cottonbureau.com\/products\/designops-white-text#\/3292175\/tee-men-standard-tee-vintage-black-tri-blend-s\"><span style=\"font-weight: 500;\">DesignOps T-Shirt by Angelo Arnis<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 500;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/p>\n<h2><strong>State of DesignOps Panel (Meredith Black, Tim Gilligan, Bria Alexander): readings and other resources<\/strong><\/h2>\n<h3><strong>Resources mentioned in the presentation<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><a href=\"https:\/\/reconsidering.org\/\"><span style=\"font-weight: 500;\">Re:Considering Podcast<\/span><\/a><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><a href=\"https:\/\/www.airtable.com\/\"><span style=\"font-weight: 500;\">Airtable<\/span><\/a><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><a href=\"https:\/\/tables.area120.google.com\/u\/0\/about\"><span style=\"font-weight: 500;\">Tables (Google\u2019s competitor to Airtable)<\/span><\/a><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Burnett, Bill. <\/span><i><span style=\"font-weight: 500;\"><a href=\"https:\/\/designingyour.life\/the-book\/\">Designing your Life:\u00a0 How to Build a Well-Lived, Joyful Life<\/a>.\u00a0 <\/span><\/i><span style=\"font-weight: 500;\">Knopf, 2016<\/span><\/li>\n<\/ul>\n<h3><strong>Additional Resources (mentioned by conference audience)<\/strong><\/h3>\n<ul>\n<li><span style=\"font-weight: 500;\">Knight, Will. \u201c<a href=\"https:\/\/www.wired.com\/story\/defeated-chess-champ-garry-kasparov-made-peace-ai\/\">Defeated Chess Champ Garry Kasparov Has Made Peace with AI<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">Wired, <\/span><\/i><span style=\"font-weight: 500;\">21 Feb. 2020<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>DesignOps and Content Strategy: Envisioning the Future Together (Natalie Dunbar): readings and other resources<\/strong><\/h2>\n<h3><strong>Resources mentioned in the presentation<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">\u00a0Kaplan, Kate. \u201c<a href=\"https:\/\/www.nngroup.com\/articles\/design-operations-101\/\">DesignOps 101<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">Nielsen Norman Group, <\/span><\/i><span style=\"font-weight: 500;\">21 July 2019<\/span><\/li>\n<\/ul>\n<h3><strong>Additional Resources (mentioned by conference audience)<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Metts, Michael J. and Andy Welfle, <\/span><i><span style=\"font-weight: 500;\"><a href=\"https:\/\/rosenfeldmedia.com\/books\/writing-is-designing\/\">Writing is Designing<\/a>.<\/span><\/i><span style=\"font-weight: 500;\"> Rosenfeld Media, 2020<\/span><\/li>\n<li><span style=\"font-weight: 500;\">Owen, Dale. \u201c<a href=\"https:\/\/uxdesign.cc\/what-is-object-oriented-ux-19e14c435d18\">What is Object Oriented UX?<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">UX Collective, <\/span><\/i><span style=\"font-weight: 500;\">21 Oct. 2019<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>Maturity Models: A Core Tool for Creating a DesignOps Strategy (Benjamin Real): readings and other resources<\/strong><\/h2>\n<h3><strong>Resources mentioned in the presentation\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Invision New Design Frontier\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Blanda, Sean. \u201c<a href=\"http:\/\/www.invisionapp.com\/inside-design\/the-new-design-frontier-explore-the-widest-reaching-report-on-how-design-affects-business\/\">The New Design Frontier:\u00a0 Explore the Widest-reaching Report on How Design Affects Business<\/a>.\u201d <\/span><i><span style=\"font-weight: 400;\">\u00a0Invision Inside Design,<\/span><\/i><span style=\"font-weight: 400;\"> 28 Jan. 2019.<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201c<a href=\"http:\/\/www.invisionapp.com\/design-better\/design-maturity-model\/\">Design Maturity Model<\/a>.\u201d <\/span><i><span style=\"font-weight: 400;\">Invision Inside Design.<\/span><\/i><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Grinley, Rebecca and Andrew Godfrey. <\/span><i><span style=\"font-weight: 400;\"><a href=\"http:\/\/www.youtube.com\/watch?v=0Q2LA0x-r_A\">New Design Frontier<\/a>. Youtube, <\/span><\/i><span style=\"font-weight: 400;\">BBVA, 4 Oct. 2019<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Mckinsey \u201cThe Business Value of Design\u201d<\/span><\/p>\n<ul>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201c<a href=\"http:\/\/www.mckinsey.com\/business-functions\/mckinsey-design\/our-insights\/the-business-value-of-design\">The Business Value of Design<\/a>.\u201d <\/span><i><span style=\"font-weight: 400;\">McKinsey Quarterly, <\/span><\/i><span style=\"font-weight: 400;\">\u00a025 Oct. 2018. <\/span><span style=\"font-weight: 400;\"> (<\/span><i><span style=\"font-weight: 400;\">Author\u2019s Note:\u00a0 Online questionnaire and download available after signing up)<\/span><\/i><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 400;\">McKinsey Design. <\/span><i><span style=\"font-weight: 400;\"><a href=\"http:\/\/www.youtube.com\/watch?v=FxkB-ZvHVR4\">Design Matters 2018 Interview with Ben Sheppard<\/a>, Youtube, <\/span><\/i><span style=\"font-weight: 400;\">McKinsey, 9 Jan. 2019.\u00a0<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201c<a href=\"http:\/\/danskdesigncenter.dk\/en\/design-ladder-four-steps-design-use\">The Design Ladder:\u00a0 Four Steps of Design Use<\/a>.\u201d <\/span><i><span style=\"font-weight: 400;\">Danish Design Centre, <\/span><\/i><span style=\"font-weight: 400;\">6 May 2015.<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Powell, Douglas. \u201c<a href=\"http:\/\/medium.com\/design-ibm\/a-new-study-on-design-thinking-is-great-news-for-designers-593f71b40627\">A New Study on Design Thinking is Great News for Designers<\/a>.\u201d <\/span><i><span style=\"font-weight: 400;\">IBM Design, <\/span><\/i><span style=\"font-weight: 400;\">\u00a013 Mar. 2018.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Papers maturity models:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Proen\u00e7a, Diogo and Jos\u00e9 Borbinha. \u201c<a href=\"http:\/\/www.sciencedirect.com\/science\/article\/pii\/S1877050916324486\">Maturity Models for Information Systems &#8211; A State of the Art<\/a>.\u201d <\/span><i><span style=\"font-weight: 400;\">Procedia Computer Science,<\/span><\/i><span style=\"font-weight: 400;\"> vol. 100, pp. 1042-1049, 2016.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lahrmann G., et al. \u201c<a href=\"http:\/\/link.springer.com\/chapter\/10.1007\/978-3-642-20633-7_13\">Inductive Design of Maturity Models: Applying the Rasch Algorithm for Design Science Research<\/a>.\u201d <\/span><i><span style=\"font-weight: 400;\">Lecture Notes in Computer Science<\/span><\/i><span style=\"font-weight: 400;\">, vol 6629, 2011. Springer, Berlin, Heidelberg.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">P\u00f6ppelbu\u00df, Jens and R\u00f6glinger, Maximilian, &#8220;<a href=\"http:\/\/aisel.aisnet.org\/ecis2011\/28\">What Makes a Useful Maturity Model? A Framework of General Design Principles for Maturity Models and its Demonstration in Business Process Management<\/a>.\u201d <\/span><i><span style=\"font-weight: 400;\">ECIS 2011 Proceedings<\/span><\/i><span style=\"font-weight: 400;\">. 28.\u00a0<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 400;\">O\u2019Reilly, Barry. \u201c<a href=\"http:\/\/barryoreilly.com\/explore\/blog\/why-maturity-models-dont-work\/\">Why Maturity Models Don\u2019t Work<\/a>.\u201d <\/span><i><span style=\"font-weight: 400;\">Barry O\u2019Reilly, <\/span><\/i><span style=\"font-weight: 400;\">\u00a04 Dec. 2019.<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hossain, Faruk. \u201c<a href=\"http:\/\/uxpamagazine.org\/ux-in-southeast-asia-examples-across-current-ux-maturity-levels\/\">UX in Southeast Asia:\u00a0 Examples Across Current UX Maturity Levels<\/a>.\u201d <\/span><i><span style=\"font-weight: 400;\">User Experience, <\/span><\/i><span style=\"font-weight: 400;\">2020.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kille, John. \u201c<a href=\"http:\/\/uxpamagazine.org\/creating-and-implementing-a-scorecard-system-to-increase-organizational-user-experience-maturity\/\">Creating and Implementing a Scorecard System to Increase Organizational User Experience Maturity<\/a>.\u201d <\/span><i><span style=\"font-weight: 400;\">User Experience, 2019.<\/span><\/i><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201c<a href=\"http:\/\/www.dmi.org\/page\/DesignValueSystem\">The DMI:\u00a0 Design Value System<\/a>.\u201d <\/span><i><span style=\"font-weight: 400;\">DMI: Design Management Institute.<\/span><\/i><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gurumurthy, Ragu and David Schatsky. \u201c<a href=\"http:\/\/www2.deloitte.com\/us\/en\/insights\/focus\/digital-maturity\/digital-maturity-pivot-model.html\">Pivoting to Digital Maturity<\/a>.\u201d <\/span><i><span style=\"font-weight: 400;\">Deloitte Insights, <\/span><\/i><span style=\"font-weight: 400;\">\u00a013 Mar. 2019.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><a href=\"https:\/\/www.instagram.com\/bbriuses\/\"><span style=\"font-weight: 500;\">Illustrator<\/span><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>Have we Reached Our Peak? Spotting the Next Mountain For DesignOps to Climb (John Calhoun): readings and other resources<\/strong><\/h2>\n<h3><strong>Resources mentioned in the presentation<\/strong><\/h3>\n<ul>\n<li><span style=\"font-weight: 500;\">Merholz, Peter and Kristin Skinner. <\/span><a href=\"http:\/\/orgdesignfordesignorgs.com\"><i><span style=\"font-weight: 500;\">Org Design for Design Orgs<\/span><\/i><\/a><span style=\"font-weight: 500;\">. O\u2019Reilly, 2016.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>Look, Think, Act: The Futures-Smart Design Organization (April Reagan): readings and other resources<\/strong><\/h2>\n<h3><strong>Resources mentioned in the presentation<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Reagan, April. <\/span><a href=\"http:\/\/www.bridgemakersbook.com\"><i><span style=\"font-weight: 500;\">Bridge Makers:\u00a0 Becoming a Citizen Futurist<\/span><\/i><\/a><i><span style=\"font-weight: 500;\">. <\/span><\/i><span style=\"font-weight: 500;\">New Degree Press<\/span><span style=\"font-weight: 500;\">, 2021.<\/span><\/li>\n<\/ul>\n<h3><strong>Additional Resources (mentioned by conference audience)<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">\u201c<a href=\"https:\/\/www.thoughtworks.com\/about-us\/social-change\/responsible-tech-playbook\">Responsible Tech Playbook<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">Thoughtworks<\/span><\/i><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Clark, Josh. <\/span><i><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.youtube.com\/watch?v=Hu5Jc1yIfas\">AI is Your New Design Material<\/a>. Youtube, <\/span><\/i><span style=\"font-weight: 400;\">AIGA Design, 7 Jun. 2019<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Kim, Sungmy. \u201c<a href=\"https:\/\/nonlivingstakeholders.sungmykim.com\/\">Nonliving Stakeholders<\/a>\u201d<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">\u201c<a href=\"https:\/\/design.cmu.edu\/tags\/transition-design\">Transition Design<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">Carnegie Mellon Design<\/span><\/i><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Riedy, Chris. \u201c<a href=\"https:\/\/medium.com\/@chrisjriedy\/the-futures-triangle-7ef2ed728a02\">The Futures Triangle<\/a>,\u201d 4 Nov. 2012<\/span><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Zaidi, Leah. \u201c<a href=\"https:\/\/jfsdigital.org\/articles-and-essays\/vol-25-no-2-december-2020\/the-only-three-trends-that-matter-a-minimum-specification-for-future-proofing\/\">The Only Three Trends that Matter:\u00a0 A Minimum Specification for Future-Proofing<\/a>,\u201d <\/span><i><span style=\"font-weight: 500;\">Journal of Futures Studies, <\/span><\/i><span style=\"font-weight: 500;\">\u00a0pp. 95-102, Dec. 2020<\/span><\/li>\n<li><a href=\"https:\/\/cottonbureau.com\/products\/redesign-everything#\/4293455\/tee-men-standard-tee-vintage-black-tri-blend-s\"><span style=\"font-weight: 500;\">Redesign Everything T-Shirt by Dave<\/span><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h1><span style=\"font-weight: 900;\">Resources from Sponsor Slacks<\/span><\/h1>\n<h2><strong>Miro &#8211; How the Adidas Design Ops Team Supports Every Phase of the Design Lifecycle (Ashley Reid and Barbara Neves)<\/strong><\/h2>\n<h3><strong>Additional Resources (mentioned by conference audience)<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><a href=\"https:\/\/miro.com\/miroverse\/design-principles-workshop\/\"><span style=\"font-weight: 500;\">Design Principles Template<\/span><\/a><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><a href=\"https:\/\/www.cozyjuicyreal.com\/\"><span style=\"font-weight: 500;\">Cozy Juicy Real | Virtual Team-Building | Online Board Game<\/span><\/a><\/li>\n<li style=\"font-weight: 500;\" aria-level=\"1\"><span style=\"font-weight: 500;\"><a href=\"https:\/\/miro.com\/miroverse\/love-bomb\/\">Start Meetings on a Positive Note with Love Bomb<\/a><\/span><\/li>\n<\/ul>\n<h2><strong>Fable &#8211; SUS: A System Unusable for Twenty Percent of the Population (Samuel Proulx)<\/strong><\/h2>\n<ul>\n<li><a href=\"https:\/\/makeitfable.com\/accessible-usability-scale\/\"><span style=\"font-weight: 500;\">The Accessible Usability Scale<\/span><\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>These resources come from multiple sources: some were cited by DesignOps Summit 2021 speakers during their presentations, and others were mentioned by the conference\u2019s attendees during each presentation. We hope this list will give you a strong sense of who and what influenced the state of Design Operations in 2021. Wednesday, September 29 C\u2019mon Get [&hellip;]<\/p>\n","protected":false},"author":1485,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-2869","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/rosenfeldmedia.com\/designopssummit2021\/wp-json\/wp\/v2\/pages\/2869","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rosenfeldmedia.com\/designopssummit2021\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rosenfeldmedia.com\/designopssummit2021\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/designopssummit2021\/wp-json\/wp\/v2\/users\/1485"}],"replies":[{"embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/designopssummit2021\/wp-json\/wp\/v2\/comments?post=2869"}],"version-history":[{"count":1,"href":"https:\/\/rosenfeldmedia.com\/designopssummit2021\/wp-json\/wp\/v2\/pages\/2869\/revisions"}],"predecessor-version":[{"id":2873,"href":"https:\/\/rosenfeldmedia.com\/designopssummit2021\/wp-json\/wp\/v2\/pages\/2869\/revisions\/2873"}],"wp:attachment":[{"href":"https:\/\/rosenfeldmedia.com\/designopssummit2021\/wp-json\/wp\/v2\/media?parent=2869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}