Government Operations Director
Crystal Philcox has been leading programs and projects in government for the past 15 years. Her work is varied and has included leading organizations that develop and distribute all IRS tax forms as well as leading a group that partnered with community-based organizations to offer free tax return preparation to low income and limited-English populations. She was recently the Chief of Staff to the Commissioner of the IRS. She is currently leading operations for the Technology Transformation Services at the General Services Administration which focuses on transforming the way government buys and builds technology through user-centered, agile practices. Crystal is passionate about bringing a customer-first perspective to government and cutting through bureaucracy.