Bianca Zongrone Jefferson is a Director of Product Operations with deep experience scaling design and research practices in SaaS companies. She’s led the development of design systems, introduced team-wide discovery practices, and built coaching and career programs to grow high-performing teams. Currently at CompanyCam, Bianca is focused on operationalizing discovery habits, democratizing research, and creating the conditions for great cross-functional collaboration. She believes DesignOps is most powerful when it enables teams to move with clarity, confidence, and curiosity.