DesignOps Community

Join here for access. You’ll receive a welcome email as well as a reminder email before each call. Calls and access

Join here for access. You’ll receive a welcome email as well as a reminder email before each call. Calls and access

Join here for access. You’ll receive a welcome email as well as a reminder email before each call. Calls and access

What happens to your DesignOps team when your Design organization hits scale? Juggling the growth of your product, your people, and your processes is a demanding challenge, and strains the jack-of-all-trades skillset of even the most seasoned DesignOps practitioner.

Bad news cycles, an old friend asking why you work somewhere, endless meetings, shifting priorities, peers with louder voices – there is a lot of noise to break through to stay focused on your day to day work. Join us as we talk with Maggie Dieringer, Sr Design Program Manager, about how she’s helped the Design Operations function grow and find their voice through the noise at Uber.

Steve Chaparro will share his thoughts on design ops as culture design and how his firm, Culture Design Studio, helps creative teams and companies thrive by aligning their brand, culture and environment. He will also share the finding of his recent Creative Leadership Survey.

Sarah Coyle has over 20 years of experience in project management, business analysis, requirements management, strategy analysis, and analytics. Currently, Sarah is working to build and strengthen an information-driven culture within USAA’s Chief Design Office (CDO). She is enjoying learning about design thinking and figuring out how the world of analytics and design come together in what she calls human-centered information.

So much of the work around DE&I is intentionality. Recruiting should be happening at all levels at all times, at times latent and at times active. This is the work of an entire organization but as design leaders we can mandate this in our code of ethics. In the conversation we will talk about the ways to be and remain persistent and committed to building diverse internal communities.

Michelle Morrison is a seasoned design operator who loves people-centered problems. She started her Design Ops career at Square.

In this webinar, we’ll identify techniques, tactics, and tools for proving (and even measuring) value, and describing the outcomes that matter most.

Ask any design leader and the word scale is most definitely a part of their job description. In this session, Jacqui Frey, Senior Director of Design Operations at Mailchimp, will share her successes and failures with scaling design through DesignOps.

Kevin Bethune is the Founder and Chief Creative Officer of dreams • design + life, a “think tank” that delivers design & innovation services using a human-centered approach. 

In this conversation, Bob and Alison will discuss why it’s so hard to hire designers and the criticality of advocacy for the profession in order to attract emerging talent, the myth of the unicorn designer, and in light of all of this why companies are wrong to fight back against the idea of remote design teams.

Videoconference recordings are available for free to all members of our DesignOps Community. Not a member? Sign up here. You’ll receive

Less than a year ago, we opened an in-house participant recruitment service at Atlassian, a 3,000+ employees tech company, for anyone who wanted to do research. During that year, the team grew to two people, we learned a lot, and then we scaled it back. In this talk, I will share what our main learnings were, the pitfalls of opening a free-for-all recruitment service, and some of my top participant recruitment tips.

Despite our clear value in informing product and advocating for our customers, UX Research (UXR) tends to have a lot to prove within most companies. Collecting lessons and dodging roadblocks along the way, we tested and evolved different methods set out to evangelize UX Research insights, share findings between teams, define and demystify UX Research and prove value for UXR throughout the company. What does that even look like? Molly will tell you.

In this talk, Kate will share insight into the state of ResearchOps today, talk about current and potential ResearchOps opportunities and challenges, and share what she thinks the future holds for this emerging practice.

In this talk, Wyatt will conduct a deep dive into the Airbnb Global Research Panels, the program he has been developing at Airbnb over the past 2-years.

Organizations often start thinking about implementing operations support when they get to a certain size – when things start breaking or something goes massively wrong, when it becomes an imperative for existence. But there is massive benefit from building a research ops function much earlier on in your team growth. Saskia Liebenberg will explain how she’s implemented research ops at Deliveroo in a team of 10 researchers, and how she’s used the ResearchOps framework to build a strategy that supports the team in their specific context.

In this session, John Maeda and community co-curator Alison Rand will dive into section 2 of the report and discuss Design Org maturity and how that relates to culture, talent, leaders, systems, and operations.

We received 125 responses to our survey on the state of Design and Research Operations, and what you want to see covered at DesignOps Summit 2019 (October 23-25 in Brooklyn, NY). During our next community videoconference, Abby Covert and her conference co-curators will present initial results and lead a discussion on the zeitgeist of DesignOps and how you can participate in this year’s conference program.

Struggling to manage Design Operations in a distributed environment? ZenDesk’s Jilanna Wilson knows your pain; join her for a discussion that’ll cover a variety of topics that are challenging Design and Research Operations managers.

An archive of past videoconferences is available to all members of our DesignOps Community.

Missed the call? Past recordings are available to all members of our DesignOps Community. Not a member? Sign up at the top of this page. (You’ll also receive invitations to future calls.)