DesignOps Community

Despite our clear value in informing product and advocating for our customers, UX Research (UXR) tends to have a lot to prove within most companies. Collecting lessons and dodging roadblocks along the way, we tested and evolved different methods set out to evangelize UX Research insights, share findings between teams, define and demystify UX Research and prove value for UXR throughout the company. What does that even look like? Molly will tell you.

In this talk, Kate will share insight into the state of ResearchOps today, talk about current and potential ResearchOps opportunities and challenges, and share what she thinks the future holds for this emerging practice.

In this talk, Wyatt will conduct a deep dive into the Airbnb Global Research Panels, the program he has been developing at Airbnb over the past 2-years.

Organizations often start thinking about implementing operations support when they get to a certain size – when things start breaking or something goes massively wrong, when it becomes an imperative for existence. But there is massive benefit from building a research ops function much earlier on in your team growth. Saskia Liebenberg will explain how she’s implemented research ops at Deliveroo in a team of 10 researchers, and how she’s used the ResearchOps framework to build a strategy that supports the team in their specific context.

In this session, John Maeda and community co-curator Alison Rand will dive into section 2 of the report and discuss Design Org maturity and how that relates to culture, talent, leaders, systems, and operations.

We received 125 responses to our survey on the state of Design and Research Operations, and what you want to see covered at DesignOps Summit 2019 (October 23-25 in Brooklyn, NY). During our next community videoconference, Abby Covert and her conference co-curators will present initial results and lead a discussion on the zeitgeist of DesignOps and how you can participate in this year’s conference program.

Struggling to manage Design Operations in a distributed environment? ZenDesk’s Jilanna Wilson knows your pain; join her for a discussion that’ll cover a variety of topics that are challenging Design and Research Operations managers.

An archive of past videoconferences is available to all members of our DesignOps Community.

Missed the call? Past recordings are available to all members of our DesignOps Community. Not a member? Sign up at the top of this page. (You’ll also receive invitations to future calls.)