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Dear Alison: “I’m creating job titles for DesignOps roles and need some other models for reference.” 

Good question! As these are early days, there is still some ambiguity in general around what role to hire for, never mind what titles should be. We have been having this conversation in one way or another for years. In the past we spoke of project management, program management, producer, etc. and debated nomenclature vs. semantics. And in this nascent discipline, I think the roles (and ambiguity) are analogous.

Dear Kate: “How do I protect our fledgling ResearchOps practice from scope creep?”

Theo Bridge, Senior Manager, Design Research at ANZ: “Our business understands the value of establishing a ResearchOps practice. But how do I help our business align on where we should start, prioritize our efforts and protect it from scope creep?”

Need Research Operations Advice?

What’s your burning question about Research Operations? Our advice columnist Kate Towsey (Research Operations Manager, Atlassian) can answer—or find someone

What are your burning Design Operations questions?

What’s your burning question about DesignOperations? Our advice columnist Alison Rand (Senior Director, Head of Design Operations at InVision) can answer—or find someone who can!