Theo Bridge, Senior Manager, Design Research at ANZ: “Our business understands the value of establishing a ResearchOps practice. But how do I help our business align on where we should start, prioritize our efforts and protect it from scope creep?”
Recommended by Kate Towsey
“Even though we provide incentives to participate in our research studies, our desire is to recruit individuals for whom the incentive is a token of gratitude, not their primary reason for participating in the research.” Read more in LexisNexis’s Jeanette
Videoconference recording: “People, not Petri Dishes: Stories from a Research Recruiter” with Sarit Geertjes
Less than a year ago, we opened an in-house participant recruitment service at Atlassian, a 3,000+ employees tech company, for anyone who wanted to do research. During that year, the team grew to two people, we learned a lot, and then we scaled it back. In this talk, I will share what our main learnings were, the pitfalls of opening a free-for-all recruitment service, and some of my top participant recruitment tips.
What’s your burning question about Research Operations? Our advice columnist Kate Towsey (Research Operations Manager, Atlassian) can answer—or find someone
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Videoconference recording available: September 12, 4pm ET, “Multipurpose Communication & UX Research Marketing” with Molly Fargotstein
Despite our clear value in informing product and advocating for our customers, UX Research (UXR) tends to have a lot to prove within most companies. Collecting lessons and dodging roadblocks along the way, we tested and evolved different methods set out to evangelize UX Research insights, share findings between teams, define and demystify UX Research and prove value for UXR throughout the company. What does that even look like? Molly will tell you.
Recording available, “The State of ResearchOps: More Than Just Theory” with Kate Towsey, 4pm ET June 20
In this talk, Kate will share insight into the state of ResearchOps today, talk about current and potential ResearchOps opportunities and challenges, and share what she thinks the future holds for this emerging practice.
Organizations often start thinking about implementing operations support when they get to a certain size – when things start breaking or something goes massively wrong, when it becomes an imperative for existence. But there is massive benefit from building a research ops function much earlier on in your team growth. Saskia Liebenberg will explain how she’s implemented research ops at Deliveroo in a team of 10 researchers, and how she’s used the ResearchOps framework to build a strategy that supports the team in their specific context.
One of the most exciting developments over the past year has been the emergence of the ResearchOps community—especially its organic and distributed effort to define the practice of research operations.