DesignOps Community

What’s your burning question about Research Operations? Our advice columnist Kate Towsey (Research Operations Manager, Atlassian) can answer—or find someone

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Despite our clear value in informing product and advocating for our customers, UX Research (UXR) tends to have a lot to prove within most companies. Collecting lessons and dodging roadblocks along the way, we tested and evolved different methods set out to evangelize UX Research insights, share findings between teams, define and demystify UX Research and prove value for UXR throughout the company. What does that even look like? Molly will tell you.

In this talk, Kate will share insight into the state of ResearchOps today, talk about current and potential ResearchOps opportunities and challenges, and share what she thinks the future holds for this emerging practice.

Organizations often start thinking about implementing operations support when they get to a certain size – when things start breaking or something goes massively wrong, when it becomes an imperative for existence. But there is massive benefit from building a research ops function much earlier on in your team growth. Saskia Liebenberg will explain how she’s implemented research ops at Deliveroo in a team of 10 researchers, and how she’s used the ResearchOps framework to build a strategy that supports the team in their specific context.

One of the most exciting developments over the past year has been the emergence of the ResearchOps community—especially its organic and distributed effort to define the practice of research operations.