Dear Alison: “What are some effective ways to steer an organization into creating and aligning on a vision for design and research operations?”
Good question! As these are early days, there is still some ambiguity in general around what role to hire for, never mind what titles should be. We have been having this conversation in one way or another for years. In the past we spoke of project management, program management, producer, etc. and debated nomenclature vs. semantics. And in this nascent discipline, I think the roles (and ambiguity) are analogous.
With a career spanning three decades, Bob’s work at Apple, Pinterest, Yahoo!, and elsewhere has touched hundreds of millions users around the world through search, social media, e-commerce, fintech, and productivity apps. Currently, Bob advocates for programs and organizations that are helping to recruit and inspire the next generation of designers.
Charles Eames understood that Ray was an equal partner in their creations, and he was always eager to acknowledge her integral role. “Anything I can do, Ray can do better,” he said
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What’s your burning question about Research Operations? Our advice columnist Kate Towsey (Research Operations Manager, Atlassian) can answer—or find someone
What’s your burning question about DesignOperations? Our advice columnist Alison Rand (Senior Director, Head of Design Operations at InVision) can answer—or find someone who can!
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