How do we advance design maturity in the enterprise space, particularly in the B-to-B space where we often struggle to distinguish between the buyer’s and the user’s needs?
What doesn’t cut it: traditional capability maturity models, created through massive surveys to determine the organizational characteristics that contribute to business success.
After more than two years of the collective traumas and personal emergencies caused by a pandemic, a racial reckoning, and other existential crises, designers are deeply tired, worn out, and looking to work in organizations that are “mature”, where their contributions are understood and supported.
You need to forge your own definition of design maturity, based on understanding and care for the people in your design team, the specifics of your organization, and the state of UX as a profession. With this deep understanding you can start the experiments and gain support for initiatives to increase the impact of design in your organization.