Designing in a Pandemic: Integrating Speed and Rigor

When the pandemic forced necessary lockdowns across the country, Canadians were discouraged from shopping in stores to avoid spreading COVID-19, the challenge of quickly and efficiently pivoting to ensure groceries could reach customers fell to retailers.

In this session, Tiffany Cheng reveals how Loblaw, a beloved national retailer in Canada, rapidly shifted its grocery delivery launch plans in response to increased competition and a global pandemic. Learn how Loblaw integrated speed and rigor, and adopted an approach of flexibility, short-term planning, and pivoting workflows to meet rapidly-changing conditions.