Delivering Design Education During a Global Pandemic: Lessons Learned

What happens when a global pandemic changes work as we know it? The IBM Patterns Design Education team had to pivot from an immersive, in-person program to an entirely virtual environment in a matter of weeks. That experience left a lasting impact, including recognition from the iF Design Awards!

In this session, Umphress will share ideas for making the most of the virtual working experience, including:

  • Being intentional in choosing to conduct live vs asynchronous work sessions
  • Utilizing a solid storytelling model to make challenging situations emotionally fulfilling (e.g.: using Enterprise Design Thinking or incorporating the cadence of “challenges and victories” in the Hero’s Journey)
  • Embracing the opportunity to enrich programs with your organization’s experts in design, development, and product management