{"id":1735,"date":"2022-11-02T19:17:38","date_gmt":"2022-11-02T19:17:38","guid":{"rendered":"https:\/\/rosenfeldmedia.com\/civic-design-2022\/?post_type=speakers&#038;p=1735"},"modified":"2022-11-07T17:24:06","modified_gmt":"2022-11-07T17:24:06","slug":"lashonda-hodge","status":"publish","type":"speakers","link":"https:\/\/rosenfeldmedia.com\/civic-design-2022\/people\/lashonda-hodge\/","title":{"rendered":"Lashanda Hodge"},"content":{"rendered":"<p>Lashanda Hodge is the Managing Director of Customer Experience and Contact Center at GSA\u2019s Centers of Excellence. She has over 16 years of experience and expertise in customer and user experience consulting, design, and program and project management. Prior to joining Government, she helped organizations mature their CX and UX capabilities as well as created compelling experiences for customers and users of various private companies across a variety of industries. She\u2019s since brought those same practices and tools to enhance the services provided to customers of the Federal Government.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lashanda Hodge is the Managing Director of Customer Experience and Contact Center at GSA\u2019s Centers [&hellip;]<\/p>\n","protected":false},"featured_media":1736,"template":"","acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Lashanda Hodge - Civic Design 2022<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rosenfeldmedia.com\/civic-design-2022\/speakers\/1735\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lashanda Hodge - Civic Design 2022\" \/>\n<meta property=\"og:description\" content=\"Lashanda Hodge is the Managing Director of Customer Experience and Contact Center at GSA\u2019s Centers [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rosenfeldmedia.com\/civic-design-2022\/speakers\/1735\/\" \/>\n<meta property=\"og:site_name\" content=\"Civic Design 2022\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RosenfeldMediaUX\" \/>\n<meta property=\"article:modified_time\" content=\"2022-11-07T17:24:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/rosenfeldmedia.com\/civic-design-2022\/wp-content\/uploads\/sites\/13\/2022\/11\/lashonda-hodge600x600.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@RosenfeldMedia\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/rosenfeldmedia.com\/civic-design-2022\/speakers\/1735\/\",\"url\":\"https:\/\/rosenfeldmedia.com\/civic-design-2022\/speakers\/1735\/\",\"name\":\"Lashanda Hodge - 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