{"id":375,"date":"2021-10-15T11:11:21","date_gmt":"2021-10-15T15:11:21","guid":{"rendered":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/?post_type=sessions&#038;p=375"},"modified":"2021-12-13T11:52:48","modified_gmt":"2021-12-13T16:52:48","slug":"sparking-a-service-excellence-mindset-at-a-government-agency","status":"publish","type":"sessions","link":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/sessions\/sparking-a-service-excellence-mindset-at-a-government-agency\/","title":{"rendered":"Sparking a Service Excellence Mindset at a Government Agency"},"content":{"rendered":"<p>Building a service-oriented culture is hard in any organisation. It is especially challenging for a government agency tasked with the regulation, health and safety of the labour force in the country. Yet, the Ministry of Manpower in Singapore succeeded in becoming one of the leaders and champions of service excellence. How did they do it? Their story is pieced together in this behind the scenes look at the design of their award-winning website.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Building a service-oriented culture is hard in any organisation. It is especially challenging for a government agency tasked with the regulation, health and safety of the labour force in the country. Yet, the Ministry of Manpower in Singapore succeeded in becoming one of the leaders and champions of service excellence. How did they do it? 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