{"id":360,"date":"2021-10-15T11:10:39","date_gmt":"2021-10-15T15:10:39","guid":{"rendered":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/?post_type=sessions&#038;p=360"},"modified":"2021-12-10T10:14:28","modified_gmt":"2021-12-10T15:14:28","slug":"designing-for-digital-inclusion-in-government","status":"publish","type":"sessions","link":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/sessions\/designing-for-digital-inclusion-in-government\/","title":{"rendered":"Designing for Digital Inclusion in the Belgian Government"},"content":{"rendered":"<p>Namahn has been working on digital inclusion for the Digital Transformation Office of the Belgian federal government for over a year. Since 2020, they have invested in understanding user needs to help administrations improve their services for and with the citizen. In a multidisciplinary team, the team researched the challenges of digital inclusion and explored actionable avenues for federal administrations. In 2019, a study showed that 42% of Belgian citizens didn&#8217;t use any online or digital public service. Applying design techniques, the team shaped a profound understanding of people at risk, their struggles, and how governmental services can become more inclusive. In this talk, Yalenka and Marie will outline how they conducted interviews with citizens at risk of digital exclusion during a lockdown and what they learned from those. Additionally, they\u2019ll detail the current experiments that they are launching to ensure public services are conceived in an inclusive way.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Namahn has been working on digital inclusion for the Digital Transformation Office of the Belgian federal government for over a year. Since 2020, they have invested in understanding user needs to help administrations improve their services for and with the citizen. In a multidisciplinary team, the team researched the challenges of digital inclusion and explored [&hellip;]<\/p>\n","protected":false},"author":1485,"featured_media":1614,"template":"","session-theme":[23],"session-type":[16],"rm-permissions":[20],"event-type":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Designing for Digital Inclusion in the Belgian Government - Civic Design 2021<\/title>\n<meta name=\"description\" content=\"Applying design, we shaped a profound understanding of people at risk, their struggles, and how governmental services can become more inclusive.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/sessions\/designing-for-digital-inclusion-in-government\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Designing for Digital Inclusion in the Belgian Government - Civic Design 2021\" \/>\n<meta property=\"og:description\" content=\"Applying design, we shaped a profound understanding of people at risk, their struggles, and how governmental services can become more inclusive.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/sessions\/designing-for-digital-inclusion-in-government\/\" \/>\n<meta property=\"og:site_name\" content=\"Civic Design 2021\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RosenfeldMediaUX\" \/>\n<meta property=\"article:modified_time\" content=\"2021-12-10T15:14:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/wp-content\/uploads\/sites\/8\/2021\/10\/Civic-Design-Conference-Speaker-Cards-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@RosenfeldMedia\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/sessions\/designing-for-digital-inclusion-in-government\/\",\"url\":\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/sessions\/designing-for-digital-inclusion-in-government\/\",\"name\":\"Designing for Digital Inclusion in the Belgian Government - Civic Design 2021\",\"isPartOf\":{\"@id\":\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/#website\"},\"datePublished\":\"2021-10-15T15:10:39+00:00\",\"dateModified\":\"2021-12-10T15:14:28+00:00\",\"description\":\"Applying design, we shaped a profound understanding of people at risk, their struggles, and how governmental services can become more inclusive.\",\"breadcrumb\":{\"@id\":\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/sessions\/designing-for-digital-inclusion-in-government\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/sessions\/designing-for-digital-inclusion-in-government\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/sessions\/designing-for-digital-inclusion-in-government\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Designing for Digital Inclusion in the Belgian Government\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/#website\",\"url\":\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/\",\"name\":\"Civic Design 2021\",\"description\":\"A new Rosenfeld Media conference astride the intersection of design and the public sector.\",\"publisher\":{\"@id\":\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/#organization\",\"name\":\"Rosenfeld Media\",\"url\":\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/wp-content\/uploads\/sites\/8\/2021\/02\/rm_event_brand_civic_design_main.png\",\"contentUrl\":\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/wp-content\/uploads\/sites\/8\/2021\/02\/rm_event_brand_civic_design_main.png\",\"width\":196,\"height\":71,\"caption\":\"Rosenfeld Media\"},\"image\":{\"@id\":\"https:\/\/rosenfeldmedia.com\/civic-design-2021\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/RosenfeldMediaUX\",\"https:\/\/twitter.com\/RosenfeldMedia\",\"https:\/\/www.instagram.com\/rosenfeldmedia\/\",\"https:\/\/www.linkedin.com\/company\/rosenfeld-media\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Designing for Digital Inclusion in the Belgian Government - Civic Design 2021","description":"Applying design, we shaped a profound understanding of people at risk, their struggles, and how governmental services can become more inclusive.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/sessions\/designing-for-digital-inclusion-in-government\/","og_locale":"en_US","og_type":"article","og_title":"Designing for Digital Inclusion in the Belgian Government - Civic Design 2021","og_description":"Applying design, we shaped a profound understanding of people at risk, their struggles, and how governmental services can become more inclusive.","og_url":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/sessions\/designing-for-digital-inclusion-in-government\/","og_site_name":"Civic Design 2021","article_publisher":"https:\/\/www.facebook.com\/RosenfeldMediaUX","article_modified_time":"2021-12-10T15:14:28+00:00","og_image":[{"width":1600,"height":900,"url":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/wp-content\/uploads\/sites\/8\/2021\/10\/Civic-Design-Conference-Speaker-Cards-1.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@RosenfeldMedia","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/sessions\/designing-for-digital-inclusion-in-government\/","url":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/sessions\/designing-for-digital-inclusion-in-government\/","name":"Designing for Digital Inclusion in the Belgian Government - Civic Design 2021","isPartOf":{"@id":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/#website"},"datePublished":"2021-10-15T15:10:39+00:00","dateModified":"2021-12-10T15:14:28+00:00","description":"Applying design, we shaped a profound understanding of people at risk, their struggles, and how governmental services can become more inclusive.","breadcrumb":{"@id":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/sessions\/designing-for-digital-inclusion-in-government\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/rosenfeldmedia.com\/civic-design-2021\/sessions\/designing-for-digital-inclusion-in-government\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/sessions\/designing-for-digital-inclusion-in-government\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/"},{"@type":"ListItem","position":2,"name":"Designing for Digital Inclusion in the Belgian Government"}]},{"@type":"WebSite","@id":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/#website","url":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/","name":"Civic Design 2021","description":"A new Rosenfeld Media conference astride the intersection of design and the public sector.","publisher":{"@id":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/#organization","name":"Rosenfeld Media","url":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/#\/schema\/logo\/image\/","url":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/wp-content\/uploads\/sites\/8\/2021\/02\/rm_event_brand_civic_design_main.png","contentUrl":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/wp-content\/uploads\/sites\/8\/2021\/02\/rm_event_brand_civic_design_main.png","width":196,"height":71,"caption":"Rosenfeld Media"},"image":{"@id":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/RosenfeldMediaUX","https:\/\/twitter.com\/RosenfeldMedia","https:\/\/www.instagram.com\/rosenfeldmedia\/","https:\/\/www.linkedin.com\/company\/rosenfeld-media\/"]}]}},"_links":{"self":[{"href":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/wp-json\/wp\/v2\/sessions\/360"}],"collection":[{"href":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/wp-json\/wp\/v2\/types\/sessions"}],"author":[{"embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/wp-json\/wp\/v2\/users\/1485"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/wp-json\/wp\/v2\/media\/1614"}],"wp:attachment":[{"href":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/wp-json\/wp\/v2\/media?parent=360"}],"wp:term":[{"taxonomy":"session-theme","embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/wp-json\/wp\/v2\/session-theme?post=360"},{"taxonomy":"session-type","embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/wp-json\/wp\/v2\/session-type?post=360"},{"taxonomy":"rm-permissions","embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/wp-json\/wp\/v2\/rm-permissions?post=360"},{"taxonomy":"event-type","embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/civic-design-2021\/wp-json\/wp\/v2\/event-type?post=360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}