Join us at Civic Design 2022, November 16-18

Making Space for Community Knowledge-sharing in a Distributed World


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Staying connected and learning from your teammates on a distributed team or in a highly siloed organization can be hard. Written knowledge-bases (if you have them) can be dry or become out of date, and replicating hallway conversations where you can bump into new people or share stories (and commiserations!) with coworkers can feel out of reach in a virtual environment. Despite the obstacles, I’ve found that cultivating an engaged remote community and fostering peer-to-peer knowledge sharing is possible. This talk will cover real-world tactics I use at the US Digital Service to engage communities and empower people to be resources to each other, whether they’re in the same room or thousands of miles apart.