Natural language interfaces are becoming more common, but designing an inclusive and effective interaction with natural language requires knowledge of how language works. Language is a very personal and socially constructed thing, making research and design ethics more complicated than a typical digital product feature. This book will teach you strategies and methods for designing and researching natural language interactions using research on conversation, dialect, voice quality, and how those things intersect with society.
Designing and Researching Natural Language Interaction Blog
Table of Contents
Chapter 1: A Little Background
Chapter 2: Use Cases for Natural Language Interaction
Chapter 3: User Expectations of Natural Language Interfaces
Chapter 4: User Research Strategy
Chapter 5: Artificial Humans: How Communication Works
Chapter 6: Designing for Your Audience
Chapter 7: Choosing Voice and Tone: Sometimes Boring Is Better
Chapter 8: Designing the Interaction: Complex or not?
Chapter 9: Creating an Inclusive System: Data Selection and Algorithm Training