{"id":2558,"date":"2024-10-13T17:13:37","date_gmt":"2024-10-13T21:13:37","guid":{"rendered":"https:\/\/rosenfeldmedia.com\/advancing-service-design\/?post_type=speakers&#038;p=2558"},"modified":"2024-11-21T08:42:07","modified_gmt":"2024-11-21T13:42:07","slug":"jamin-hegeman","status":"publish","type":"speakers","link":"https:\/\/rosenfeldmedia.com\/advancing-service-design\/people\/jamin-hegeman\/","title":{"rendered":"Jamin Hegeman"},"content":{"rendered":"<p>Jamin Hegeman is a seasoned design leader with over 25 years of experience driving innovation through human-centered design, business transformation, and operational excellence. He has led large cross-functional teams to deliver consumer, B2B, and enterprise products, elevating design and customer-centric maturity across organizations. As a strong advocate for service design, Jamin pioneered practices and journey management initiatives at Adaptive Path and as VP of Design at Capital One, improving customer and employee experiences while driving measurable business outcomes.<\/p>\n<p>Jamin\u2019s leadership is marked by humility, authenticity, and a focus on elevating team performance. He strikes a balance between big-picture strategy and attention to detail, consistently identifying new growth opportunities and fostering cross-discipline collaboration. This has led to greater product adoption and improved customer satisfaction.<\/p>\n<p>Beyond corporate leadership, Jamin contributes to the global design community through writing, speaking, teaching, and organizing international design conferences, making a lasting impact on the field of design.<\/p>\n<p>Jamin holds a master\u2019s degree in design from Carnegie Mellon University, and a bachelor\u2019s degree in poetry writing from the University of Pittsburgh. He is also a husband, dog owner, poet, soccer player, and home brewer.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jamin Hegeman is a seasoned design leader with over 25 years of experience driving innovation [&hellip;]<\/p>\n","protected":false},"featured_media":2561,"template":"","acf":[],"_links":{"self":[{"href":"https:\/\/rosenfeldmedia.com\/advancing-service-design\/wp-json\/wp\/v2\/speakers\/2558"}],"collection":[{"href":"https:\/\/rosenfeldmedia.com\/advancing-service-design\/wp-json\/wp\/v2\/speakers"}],"about":[{"href":"https:\/\/rosenfeldmedia.com\/advancing-service-design\/wp-json\/wp\/v2\/types\/speakers"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/advancing-service-design\/wp-json\/wp\/v2\/media\/2561"}],"wp:attachment":[{"href":"https:\/\/rosenfeldmedia.com\/advancing-service-design\/wp-json\/wp\/v2\/media?parent=2558"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}