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\u2014 Thank you so much for having me today<\/p>\n
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\u2014 Here\u2019s and overview of what a typical week looks like for me in healthcare<\/p>\n
\u2014 And on the weekend I\u2019m taking time to take care of myself, and if you have someone to help you go through it all the way, that\u2019s a big help too<\/p>\n
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\u2014 For those who are starting work in healthcare, I\u2019ll give lay of the land, and what is going on in healthcare as industry with a rapid transformation in clinical workspace<\/p>\n
\u2014 Service expectations have changed, resulting new ways to design in healthcare<\/p>\n
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\u2014 Let\u2019s have a brief statement on why it\u2019s hard to design for health. Three main things:<\/p>\n
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\u2014 So three types of strategy, which I\u2019ll discuss, and provide an example of. They are:<\/p>\n
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\u2014 So, how does it work? <\/p>\n
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\u2014 Here are the components to break down for the healthcare service engine<\/p>\n
\u2014 Service engine elements combine into service encounter that make or break healthcare experience and combine to a specific moment in time<\/p>\n
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\u2014 First strategy is top-down<\/p>\n
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\u2014 Sideways strategy is a cross-disciplinary collaboration with corporate employees driving execution<\/p>\n
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\u2014 Across Strategy: Middle Management and frontline work across all layers that make experience <\/p>\n
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\u2014 Designing for health multi-dimensional. And this is not easy<\/p>\n
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\u2014 First case study covering these strategies deals with designing an in-take process and helping figure out how org shaped pipeline of new requests or technology in way<\/p>\n
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\u2014 Standard workflow for this process, big picture discussions, evidence of need, before committing to digital solution<\/p>\n
\u2014 I borrowed things from the service design playbook with a twist<\/p>\n
\u2014 Success involved telling a story and validating it, as opposed to process map, which can do well<\/p>\n
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\u2014 Example of secret sauce of project<\/p>\n
\u2014<\/strong> Be there and have space to ask question, and showing progress over perfection, helps you buy into process and understand best time to bring people together<\/p>\n <\/p>\n \u2014 For sideways strategy, I\u2019ll focus on how to build inter-disciplinary allies<\/p>\n \u2014 Asked to design internal framework and tool based on technical vocabulary and main source of truth<\/p>\n \u2014 Example of framework build and structure created for conversations to get digital requirements for tool<\/p>\n \u2014 Example: Problem of patient needing chemo, so what would be their navigation goals<\/p>\n <\/p>\n <\/p>\n \u2014 Example of what it looked in workshop and used framework and problems, goals, and tasks to be validated and what programs should have for digital tool<\/p>\n <\/p>\n \u2014 Last example related to prototype strategy , focused on all levels of org to simulation sessions, and anyone who went through training in org<\/p>\n \u2014 Reimagine key moments in emergency visit, and make people like person they were interacting with while reducing clinical burden<\/p>\n \u2014 How was this done?<\/p>\n \u2014 Also created training protocols for pilot and illustrating how to make or break experience<\/p>\n <\/p>\n <\/p>\n \u2014 Not only ingredients, but designer recording a session and for each moment, inviting clinician and prompt with goal and all creative freedom for specific moment<\/p>\n \u2014 Work has been published in Springer as an academic work<\/p>\n <\/p>\n \u2014 Will leave with some reflections, and take them with yourself and team and how to apply each strategy<\/p>\n <\/p>\n <\/p>\n <\/p>\n \u2014 Thanks, and props to Patrick O\u2019Connor for illustration, and Rosenfeld Media for conference, and wish you great rest of conference<\/p>\n Questions<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" \u2014 Thank you so much for having me today Super-excited to share insights in healthcare and integrating service design, technology and strategy to transform patient and clinical experiences \u2014 Here\u2019s and overview of what a typical week looks like for me in healthcare I\u2019m often in-session doing service design blueprints Or I’m in the the […]<\/p>\n","protected":false},"author":334,"featured_media":0,"parent":5409,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-3838","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/rosenfeldmedia.com\/advancing-service-design\/wp-json\/wp\/v2\/pages\/3838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rosenfeldmedia.com\/advancing-service-design\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rosenfeldmedia.com\/advancing-service-design\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/advancing-service-design\/wp-json\/wp\/v2\/users\/334"}],"replies":[{"embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/advancing-service-design\/wp-json\/wp\/v2\/comments?post=3838"}],"version-history":[{"count":3,"href":"https:\/\/rosenfeldmedia.com\/advancing-service-design\/wp-json\/wp\/v2\/pages\/3838\/revisions"}],"predecessor-version":[{"id":3922,"href":"https:\/\/rosenfeldmedia.com\/advancing-service-design\/wp-json\/wp\/v2\/pages\/3838\/revisions\/3922"}],"up":[{"embeddable":true,"href":"https:\/\/rosenfeldmedia.com\/advancing-service-design\/wp-json\/wp\/v2\/pages\/5409"}],"wp:attachment":[{"href":"https:\/\/rosenfeldmedia.com\/advancing-service-design\/wp-json\/wp\/v2\/media?parent=3838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
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