With over 25 years of experience, Jen is a seasoned UX professional with expertise in scaling design and research capabilities. Jen integrates design and research processes through systemization and framework development increasing efficiency, effectiveness, and business impact.

Jen challenges her organizations to stay curious, think broadly, collaborate with stakeholders, and seek standardization through thorough research and universal education. Ensuring researchers understand our partners’ needs and desired outcomes is just as necessary as for our partners to understand how to best utilize researchers. Her approach relies on building foundational trust, standardizing seamless integration of design and research into Product and business processes, and delivering consistently purposeful, accurate insights.

Jen is a lifelong learner and invests in conferences, panels, and writing to foster her multifaceted outlook of what is to come.