Dr. Nikki Smith is passionate about people and creating unique, unmatched experiences. Her focus on client-centricity elevates strategy and delivers business outcomes. With diverse roles in the innovation space, Nikki is a confident leader dedicated to bringing the voice of the customer into the boardroom and ensuring the experiences we deliver are inclusive, accessible, and equitable. She currently serves as the Experience Research Manager at Enterprise Mobility. Additionally, Dr. Nikki is a globally recognized and sought-after public speaker who has graced the stages of several innovation conferences.