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Videoconference: Cultivating Business Partnerships to Grow Research Ops

In this session, Noel Lamb will share examples of how you can get your company to invest in helping you build your Research Ops program.

Videoconference: Self-care in User Research

In this talk, Jane and Janice will highlight the dangers of working with complex needs and share insights on how user researchers can protect themselves from burnout and vicarious trauma.

Videoconference recording: How Atlassian is Operationalizing Respect in Research

In 2020, the Atlassian Research Operations team is shipping a program of work to deliver respect in research. From gaining informed consent to handling personal data, Theresa Marwah and her team are putting systems and practices in place to respect the privacy of their participants and exceed regulation.

Videoconference: “Power of Insights: Why sharing is better than silos with Uber’s Insights Platform”

Uber is powered by insights. Chances are good that your company is, too. We’ve all had firsthand experiences of an inconvenient truth: insights are only as good as our ability to make use of them, and centralizing insights in a tool is only one piece of the puzzle. In this session we’ll not only share how we created our insights database, Kaleidoscope, but also what we’ve learned about changing behavior through partnerships and processes at an organizational level.

Videoconference recording: “Paying Better Attention to the Problem” with Indi Young

We can’t go on solving things based on our own thin understanding of how others perceive the problem. We can’t go on assuming everyone is in the same mood and context. There is no one-size-fits-all solution. Indeed, we have done a lot of accidental harm in the world with the assumption that the tools we design are “neutral.” We need to get better at paying attention. We need to slow down and gather a richer, more nutritious understanding of the people we are trying to support. And we need to point a beam of light into possible future outcomes.

Videoconference: “Bringing together market and user research” with Jemma Ahmed, October 17 11am ET

A recording of this videoconference (and recordings of previous calls) are available for free to all Advancing Research Community members. Join

Videoconference recording available–”HITS, Microsoft’s internal human insight system: From research library to living body of knowledge” with Matt Duignan

In this session we’ll discuss HITS, the human insight library Microsoft uses internally to achieve research goals , and the culture we’ve been working to develop around its use.

Videoconference recording available: Opportunistic Research with Gregg Bernstein, July 11 at 11am ET

In this talk, Gregg Bernstein, senior director of user research at Vox Media (Vox, The Verge, Eater, and more), shares how to find the information that leads to more informed decisions, how to build data-sharing relationships, and how to put it all together in service of your organization. 

Recording, decks, and more resources now available: Organizing Design Research Using COM-B with Amy Bucher, June 13 11am ET

Decks, recording, and worksheet from our community call with Amy Bucher now available – join our community for access. 

Videoconference recording now available: The Problem Space with Andrea Gallagher (Thursday, May 16, at 4pm ET)

Over 3 decades of software design and development, we have seen the creation and proliferation of tools that help our teams be great at the solution space – diagramming, sketching, prototyping, tracking, measuring.  How might we make ourselves better at working in the problem space?  In this videoconference, we’ll brainstorm and explore the topic, and maybe even inspire someone to build that perfect tool.