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Scaling Knowledge: Matt Duignan on Microsoft’s Human Insight System

Matt Duignan manages HITS—Microsoft’s Human Insight System, a web-based platform that captures market and data science insights, serving as a cross disciplinary database. He chats with Lou about how his team democratizes the process of arriving at new insights by offering access to researchers’ knowledge and data from different silos across the whole company.

Voting as a Part of Everyday Life: Insights from Whitney Quesenbery

In this 100th episode of the Rosenfeld Review podcast, Lou talks with Whitney Quesenbery, co-author of two Rosenfeld Media books, about her work at Center for Civic Design.

From Government to Enterprise: Research Operations at Scale with Atlassian’s Leisa Reichelt

Leisa Reichelt, opening keynote speaker at DesignOps Summit 2018, shares how she built and lead user research teams for the Australian and UK governments and how she’s continuing her work at Atlassian as Head of Research and Insights.

Integrated Data Thinking: a Chat with Tricia Wang

Lou talks with Tricia Wang, co-founder of Sudden Compass, about the importance of integrating qualitative and quantitative data, and why the only way to successfully scale an enterprise org is to bring back the human element.

UX and Digital Data: A Talk with Phil Kemelor

Lou sits down with Phil Kemelor, VP of Client Services of MaasMedia, to discuss how digital data can complement the qualitative methods of UX best practices, in organizations of all sizes.

Doorbells, Danger, and Dead Batteries: A Chat with Steve Portigal

In this podcast, Steve Portigal talks about how that one night at the bar (and cat pee) sparked the idea for his book Doorbells, Danger, and Dead Batteries.

When Research is Dangerous: a Chat with Julie Stanford

Too often, companies take a “research band-aid” approach to user research. Fixing things over here that causes problems over there. Julie Stanford, founder of Sliced Bread Design, talks about how to avoid playing Whack-A-Mole when researching and designing products.

Beyond Usability Testing: a Chat with Leah Buley

Usability testing helps you find bugs in your product. But it can’t tell you if customers love your product. In this episode, UX Team Of One author Leah Buley talks about the insights under your nose that you probably aren’t using and offers a realistic approach to rapid research and product development.

How To Get Usability Testing Right: a Chat with Steve Krug

Steve Krug shares tips for setting up a successful usability test–and what two questions you should never ask during the test. Ever.

How to Make Research Appealing to Anyone: A Chat with Abby Covert

How do you make decision makers care? Abby Covert, author of How to Make Sense of Any Mess, shares her approach to packaging research in ways that get at what audiences need.

The Real Point of Research: a Chat with Erika Hall, author of Just Enough Research

Hear Erika’s ideas for how to bake research into the product design process. And why every organization needs a “team philosopher.”

Recruiting for User Research: a Chat with Nate Bolt

Nate Bolt knows more about recruiting for user research than the average human. He created the first moderated remote testing

Say ‘Wework Research’ Five Times Fast: a Chat with Tomer Sharon

The Brilliant Tomer Sharon, Rosenfeld author and Head of User Research at Wework, talks to Lou about his approach to research, the value of culture and process over deliverables and the emerging off-screen frontier of UX design.

Conversation with Steve Krug: Life with the Apple Watch and other wearables

Lou and longtime friend Steve Krug exchange opinions about their new wearables: Lou’s fitbit and Steve’s Apple Watch.

Breaking through the empathy gap: a conversation with Indi Young

Indi Young, author of Mental Models and Practical Empathy talks about how our assumptions can lead us astray.

Insight at Scale: Steve Portigal and Lou Rosenfeld discuss user research in the enterprise

Steve and Lou dig into the challenges of learning about people who engage with enterprises—how to gather data, and how to synthesize that data to get to something like true insight.

Researching the Researchers: From 721 responses to 5 personas to a new conference

Four members of our Advancing Research curation team join Lou on the Rosenfeld Review podcast to discuss the research they did to help shape our inaugural Advancing Research conference (New York City; March 30-April 1, 2020).