{"id":2919,"date":"2023-03-28T08:12:48","date_gmt":"2023-03-28T12:12:48","guid":{"rendered":"https:\/\/rosenfeldmedia.com\/advancing-research-2023\/?page_id=2919"},"modified":"2023-03-28T08:12:48","modified_gmt":"2023-03-28T12:12:48","slug":"day-1-the-dangers-of-empathy-toward-more-responsible-design-research","status":"publish","type":"page","link":"https:\/\/rosenfeldmedia.com\/advancing-research-2023\/day-1-the-dangers-of-empathy-toward-more-responsible-design-research\/","title":{"rendered":"Day 1- The Dangers of Empathy: Toward More Responsible Design Research"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2936\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de1-300x148.png\" alt=\"\" width=\"636\" height=\"314\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de1-300x148.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de1-1024x504.png 1024w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de1-768x378.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de1-1536x757.png 1536w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de1-2048x1009.png 2048w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de1-600x296.png 600w\" sizes=\"auto, (max-width: 636px) 100vw, 636px\" \/><\/p>\n<p>\u2014 Thank you all for being here, and we are eager to share our work<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2937\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de2-300x155.png\" alt=\"\" width=\"637\" height=\"329\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de2-300x155.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de2-1024x528.png 1024w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de2-768x396.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de2-1536x792.png 1536w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de2-2048x1056.png 2048w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de2-600x310.png 600w\" sizes=\"auto, (max-width: 637px) 100vw, 637px\" \/><\/p>\n<div>\u2014 What are the dangers of empathy? Empathy isn\u2019t supposed to be dangerous, and often has been considered the basis of morality<\/div>\n<ul>\n<li>\n<div>Isn\u2019t the problem that we don\u2019t have enough of empathy, and isn\u2019t empathy important to designers<\/div>\n<\/li>\n<\/ul>\n<div><\/div>\n<div>\u2014 While valuable empathy has limitations, and it has come under scrutiny<\/div>\n<ul>\n<li>\n<div>People are re-examining empathy&#8217;s place as a singular place for good<\/div>\n<\/li>\n<\/ul>\n<div><\/div>\n<div>\u2014 Even design legends like Don Norman are questioning the limits of empathy<\/div>\n<p>&nbsp;<\/p>\n<div>\u2014 We shouldn\u2019t remove empathy from design practice, but let\u2019s talk what it can do versus what it can\u2019t<\/div>\n<ul>\n<li>\n<div>Let\u2019s discuss the limitations of empathy and how it can be enhanced by practices of care and curiosity<\/div>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2938\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de3-300x152.png\" alt=\"\" width=\"626\" height=\"317\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de3-300x152.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de3-768x390.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de3-600x305.png 600w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de3.png 922w\" sizes=\"auto, (max-width: 626px) 100vw, 626px\" \/><\/p>\n<div>\u2014 In December 1937, Walt Disney was anxious about Snow White and Seven Dwarfs, as people were convinced it would fail<\/div>\n<ul>\n<li>\n<div>Disney had no idea how the audience would respond and whether the film would resonate<\/div>\n<\/li>\n<li>\n<div>But the audience reacted incredibly emotionally to the film<\/div>\n<ul>\n<li>\n<div>Why? This was empathy, as audience felt their emotions were the same as the characters<\/div>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div><\/div>\n<div>\u2014 People can understand how a dramatic storyline can arouse empathy. Do designers?<\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2939\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de4-300x172.png\" alt=\"\" width=\"630\" height=\"361\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de4-300x172.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de4-768x440.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de4-600x343.png 600w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de4.png 982w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/p>\n<div>\u2014 Empathy consists of several meanings<\/div>\n<ul>\n<li>\n<div>\u00a0Cognitive empathy, which involves mentally understanding how people feel<\/div>\n<\/li>\n<li>\n<div>Emotional empathy and sharing others distress<\/div>\n<\/li>\n<li>\n<div>Empathic concern to drive us to action<\/div>\n<\/li>\n<li>\n<div>Motor empathy to mirror body language of others<\/div>\n<\/li>\n<\/ul>\n<div><\/div>\n<div><\/div>\n<div>\u2014 Empty is elastic and stretches to any situation and ourselves<\/div>\n<ul>\n<li>\n<div>But we might not be able to read things right<\/div>\n<\/li>\n<\/ul>\n<div><\/div>\n<div>\u2014 Matching another person\u2019s state doesn\u2019t mean we know what entire experience is like for them their in shoes<\/div>\n<p>&nbsp;<\/p>\n<div>\u2014 There is no definition of empathy across science, and mis-match between research and practice leads to gap in efficiency<\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2940\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de5-300x150.png\" alt=\"\" width=\"652\" height=\"326\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de5-300x150.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de5-1024x511.png 1024w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de5-768x383.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de5-1536x766.png 1536w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de5-2048x1021.png 2048w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de5-600x299.png 600w\" sizes=\"auto, (max-width: 652px) 100vw, 652px\" \/><\/p>\n<div>\u2014 All forms of empathy enable us to escape ourselves and see others emotions<\/div>\n<ul>\n<li>\n<div>Think of Will Graham in the Hannibal series who is able to understand the minds of murderers and criminals<\/div>\n<\/li>\n<li>\n<div>Empathy is pointed on both ends and is our ability to take the perspective of others<\/div>\n<\/li>\n<\/ul>\n<div><\/div>\n<div>\u2014 Without empathy, we set the table for confusion<\/div>\n<ul>\n<li>\n<div>With empathy we shift our center of gravity to another person, as it allows us to view our situation from multiple perspectives<\/div>\n<\/li>\n<\/ul>\n<div><\/div>\n<div>\u2014 We can understand person\u2019s feelings attitudes and experiences, a relational web of information<\/div>\n<ul>\n<li>\n<div>We suspend ourselves in webs of significance that others have spun<\/div>\n<\/li>\n<li>\n<div>Our goal will be to understand what people mean<\/div>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2941\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de6-300x179.png\" alt=\"\" width=\"650\" height=\"388\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de6-300x179.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de6-1024x613.png 1024w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de6-768x459.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de6-1536x919.png 1536w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de6-600x359.png 600w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de6.png 1872w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/p>\n<div>\u2014 Empathy is asymptotic though, and as we approach understanding of those around us, and don\u2019t ever fully understand why they feel, and why they say it<\/div>\n<ul>\n<li>\n<div>We are feeling what we think others are feeling in their own way<\/div>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2942\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de7-300x220.png\" alt=\"\" width=\"649\" height=\"476\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de7-300x220.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de7.png 564w\" sizes=\"auto, (max-width: 649px) 100vw, 649px\" \/><\/p>\n<div>\u2014 To illustrate this, consider Marcel Marcout\u2019s Mask Maker film, which portray a mime that practices wearing different emotional masks like happiness or sadness<\/div>\n<ul>\n<li>\n<div>A laughing mask gets stuck on the mime&#8217;s face, and the mime has to blind himself to take it off his face<\/div>\n<\/li>\n<li>\n<div>Marcout\u2019s mime displays an unfortunate feature of empathy:<\/div>\n<ul>\n<li>\n<div>Empathy is pointed on both ends, but taking on the feelings of others has reciprocal impact on us<\/div>\n<\/li>\n<li>\n<div>So we avoid situations of empathy to avoid emotions and burnout<\/div>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<div>These negative consequences are one example of its limitations<\/div>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2943\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de8-300x136.png\" alt=\"\" width=\"646\" height=\"293\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de8-300x136.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de8-768x347.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de8-600x271.png 600w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de8.png 960w\" sizes=\"auto, (max-width: 646px) 100vw, 646px\" \/><\/p>\n<div><\/div>\n<div>\u2014 Moreover, empathy is most potent for those who are most similar to others<\/div>\n<ul>\n<li>\n<div>Think of meeting someone from your hometown in another city<\/div>\n<ul>\n<li>\n<div>Within these various regions of community there are many limitations of empathy<\/div>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2944\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de9-300x175.png\" alt=\"\" width=\"636\" height=\"371\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de9-300x175.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de9-1024x596.png 1024w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de9-768x447.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de9-600x349.png 600w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de9.png 1034w\" sizes=\"auto, (max-width: 636px) 100vw, 636px\" \/><\/p>\n<div>\u2014 Some limitations of empathy might affect us \u00a0or others differently, and may pop-up in different domains like personal lives<\/div>\n<ul>\n<li>\n<div>We choose how to extend our empathy and spotlight it on specific individuals<\/div>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2945\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de10-300x162.png\" alt=\"\" width=\"633\" height=\"342\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de10-300x162.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de10-1024x553.png 1024w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de10-768x415.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de10-1536x829.png 1536w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de10-2048x1106.png 2048w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de10-600x324.png 600w\" sizes=\"auto, (max-width: 633px) 100vw, 633px\" \/><\/p>\n<div>\u2014 This spotlight is a form of selection bias, and allows us to narrow our view, and focus on certain people<\/div>\n<ul>\n<li>\n<div>Empathy is near-sighted and myopic though, and we can neglect certain types of users who are not like us<\/div>\n<\/li>\n<\/ul>\n<div><\/div>\n<div>\u2014 Empathy is also discussed in a Neuro-typical way versus how Neuro-diverse people describe it<\/div>\n<ul>\n<li>\n<div>There is a double empathy problem and a mis-match between Nero-Diverse and Neuro-Typical, from conversation styles and disconnect for difficulty interacting and mis-understandings<\/div>\n<\/li>\n<li>\n<div>Neither side can see the others empathy as empathy<\/div>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2946\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de11-300x162.png\" alt=\"\" width=\"626\" height=\"338\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de11-300x162.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de11-1024x552.png 1024w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de11-768x414.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de11-1536x828.png 1536w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de11-2048x1105.png 2048w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de11-600x324.png 600w\" sizes=\"auto, (max-width: 626px) 100vw, 626px\" \/><\/p>\n<div>\u2014 Empathy in design thinking is in Neuro-Typical ways, and not for Neuro-Diverse individuals<\/div>\n<ul>\n<li>\n<div>Empathy is also culturally embedded with Western values, morals, and expectations<\/div>\n<\/li>\n<\/ul>\n<div><\/div>\n<div>\u2014 These expectations can lead us to asking fewer questions, and have the illusion of understanding, as we think we might understand what\u2019s going on too quickly<\/div>\n<ul>\n<li>\n<div>Approaching any situation with the mindset of \u201cI don\u2019t fully understand\u201d leads to through explanation<\/div>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2947\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de12-300x200.png\" alt=\"\" width=\"623\" height=\"415\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de12-300x200.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de12-768x512.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de12-600x400.png 600w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de12.png 900w\" sizes=\"auto, (max-width: 623px) 100vw, 623px\" \/><\/p>\n<p>&nbsp;<\/p>\n<div>\u2014 Hi there, my name\u2019s Meah and I\u2019m a graduate interaction design student at the University of North Texas who will walk you through three short case studies on the limits of empathy<\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2949\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de14-300x151.png\" alt=\"\" width=\"634\" height=\"319\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de14-300x151.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de14-768x387.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de14-600x303.png 600w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de14.png 936w\" sizes=\"auto, (max-width: 634px) 100vw, 634px\" \/><\/p>\n<div>\u2014 We\u2019ll begin with the Astro-1 mission that was a response to the failed Challenger launch, which moved NASA&#8217;s culture from prioritizing launch dates to mission safety,<\/div>\n<p>&nbsp;<\/p>\n<div>\u2014 So my cohort of grad students came up with a space exhibition to engage the senses<\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2950\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de15-300x158.png\" alt=\"\" width=\"630\" height=\"332\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de15-300x158.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de15-768x406.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de15-600x317.png 600w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de15.png 928w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/p>\n<p>\u2014 We created 13 storyboards that show-cased innovative ways to demonstrated innovative ways for the Astro 1 exhibition within a Smithsonian affiliate museum<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2951\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de16-300x165.png\" alt=\"\" width=\"635\" height=\"349\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de16-300x165.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de16-600x331.png 600w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de16.png 736w\" sizes=\"auto, (max-width: 635px) 100vw, 635px\" \/><\/p>\n<div>\u2014 We encountered the following limitations of empathy<\/div>\n<ul>\n<li>\n<div>The illusion of understanding<\/div>\n<\/li>\n<li>\n<div>Snapshoting people in a moment in time<\/div>\n<\/li>\n<li>\n<div>Our empathic concern being limited by our imagination<\/div>\n<\/li>\n<li>\n<div>Empathy being culturally embedded<\/div>\n<\/li>\n<\/ul>\n<div><\/div>\n<div>\u2014 The resources provided will have more details on these failure, so let\u2019s share how to address them with the project<\/div>\n<div><\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2952\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de17-300x133.png\" alt=\"\" width=\"647\" height=\"287\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de17-300x133.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de17-768x340.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de17-600x266.png 600w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de17.png 934w\" sizes=\"auto, (max-width: 647px) 100vw, 647px\" \/><\/p>\n<div>\u2014 We had the illusion of understanding who went into museums, and how to get them excited<\/div>\n<p>&nbsp;<\/p>\n<div>\u2014 We developed personas, but none of them represented the experiences of our interviewees<\/div>\n<ul>\n<li>\n<div>There was no middle ground between the person who was eager to go to a museum, and someone who was unenthusiastic<\/div>\n<\/li>\n<li>\n<div>UXR leads you to thinking you\u2019ve covered your bases, but we had the illusion of understanding, and missed a large group of people who let us create a better set of personas<\/div>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2953\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de18-300x263.png\" alt=\"\" width=\"553\" height=\"485\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de18-300x263.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de18.png 540w\" sizes=\"auto, (max-width: 553px) 100vw, 553px\" \/><\/p>\n<div>\u2014 Here\u2019s what you can do to avoid the illusion of knowledge for your next project<\/div>\n<ul>\n<li>\n<div>Figure out how to test and reveal gaps of knowledge in info<\/div>\n<\/li>\n<li>\n<div>Be open to new info that comes in<\/div>\n<\/li>\n<li>\n<div>Don\u2019t shoe-horn information into current ways of thinking<\/div>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2954\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de19.png\" alt=\"\" width=\"552\" height=\"556\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de19.png 264w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de19-150x150.png 150w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de19-100x100.png 100w\" sizes=\"auto, (max-width: 552px) 100vw, 552px\" \/><\/p>\n<div>\u2014 Next, don\u2019t rely too heavily on a specific tool to crystalize user insights<\/div>\n<ul>\n<li>\n<div>Badly designed personas, create stereotypes, not archetypes<\/div>\n<\/li>\n<\/ul>\n<div><\/div>\n<div>\u00a0\u2014 You need to avoid side-taking and fueling divisions<\/div>\n<ul>\n<li>\n<div>While empathy creates connection with others, it can also create an in-group empathy as well<\/div>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2955\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de20-300x185.png\" alt=\"\" width=\"603\" height=\"372\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de20-300x185.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de20-768x473.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de20-600x370.png 600w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de20.png 938w\" sizes=\"auto, (max-width: 603px) 100vw, 603px\" \/><\/p>\n<div>\u2014 \u00a0For example with the UK\u2019s Ministry of Justice research on the prison population, placing value judgments would lead to misrepresentation and avoid looking at certain quantitative and qualitative data<\/div>\n<ul>\n<li>\n<div>There was a risk of side-taking and fueling division, by excluding demographic information to avoid stereotyping<\/div>\n<\/li>\n<\/ul>\n<div><\/div>\n<div>\u2014 Instead the team came up with a radical way to present case information<\/div>\n<ul>\n<li>\n<div>We feel pressured to accept design artifacts as they are,<\/div>\n<\/li>\n<li>\n<div>The UK team came up with interaction with artifacts to fit needs, and reimagined what a persona could be<\/div>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2956\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de21-300x250.png\" alt=\"\" width=\"658\" height=\"548\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de21-300x250.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de21.png 454w\" sizes=\"auto, (max-width: 658px) 100vw, 658px\" \/><\/p>\n<div>\u2014 So let\u2019s think how to rethink or redesign artifacts,<\/div>\n<ul>\n<li>\n<div>How might your artifacts contribute to side-taking and fueling divisions?<\/div>\n<\/li>\n<li>\n<div>Templates are useful, but limiting, and should be used as a starting point<\/div>\n<\/li>\n<li>\n<div>Think how you can rethink or redesign research artifacts<\/div>\n<\/li>\n<\/ul>\n<div><\/div>\n<div>\u2014 Common sense is not always common practice<\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2957\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de22-300x119.png\" alt=\"\" width=\"620\" height=\"246\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de22-300x119.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de22-768x305.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de22-600x239.png 600w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de22.png 860w\" sizes=\"auto, (max-width: 620px) 100vw, 620px\" \/><\/p>\n<div>\u2014 Next let\u2019s consider the idea of undeliverables<\/div>\n<p>&nbsp;<\/p>\n<div>\u2014 Clinton Carlson a professor at Notre Dame, who was asked to create a poster to raise funds for AIDS awareness in Africa<\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2958\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de23-263x300.png\" alt=\"\" width=\"472\" height=\"538\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de23-263x300.png 263w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de23.png 496w\" sizes=\"auto, (max-width: 472px) 100vw, 472px\" \/><\/p>\n<div>\u2014 This poster was designed with audience of western donors in mind, and not people on the ground<\/div>\n<p>&nbsp;<\/p>\n<div>\u2014 Remember, when work goes out in the world, intention doesn\u2019t go out with it\u2019s use<\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2959\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de24-300x230.png\" alt=\"\" width=\"604\" height=\"463\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de24-300x230.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de24.png 520w\" sizes=\"auto, (max-width: 604px) 100vw, 604px\" \/><\/p>\n<p>\u2014 So researchers can run the risk of extracting insights form participants for what is &#8216;useful&#8217;, and discard what isn\u2019t<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2960\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de25-300x135.png\" alt=\"\" width=\"598\" height=\"269\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de25-300x135.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de25-1024x459.png 1024w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de25-768x344.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de25-600x269.png 600w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de25.png 1088w\" sizes=\"auto, (max-width: 598px) 100vw, 598px\" \/><\/p>\n<div>\u2014 Dialogues with community are ongoing, and when designers and UXRs are helicoptering a solution this leave gaps in the process<\/div>\n<p>&nbsp;<\/p>\n<div>\u2014 Instead, we need to allow the community to design, and to let people to design as group,<\/div>\n<p>&nbsp;<\/p>\n<div>\u2014 This allows restorative justice, to avoid filtering empathy, or snapshotting people in a moment in time<\/div>\n<p>&nbsp;<\/p>\n<div>\u2014 We need to shift from synthesizing output, or an exchange, to creating discussions that the community can help in<\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2961\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de26-300x197.png\" alt=\"\" width=\"554\" height=\"364\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de26-300x197.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de26.png 520w\" sizes=\"auto, (max-width: 554px) 100vw, 554px\" \/><\/p>\n<div>\u2014 What would design and research look like, so that community was the expert?<\/div>\n<ul>\n<li>\n<div>We need to be wary of silver-bullet design solutions<\/div>\n<\/li>\n<li>\n<div>We need to understand what our work would look like if we left room \u2018gaps\u2019 for the community?<\/div>\n<\/li>\n<li>\n<div>How can we design so that the community is the expert?<\/div>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2962\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de27-300x237.png\" alt=\"\" width=\"604\" height=\"477\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de27-300x237.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de27-600x474.png 600w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de27.png 684w\" sizes=\"auto, (max-width: 604px) 100vw, 604px\" \/><\/p>\n<div>\u2014 We hope this talk has settled unsettled some uncertainties about empathy with this talk<\/div>\n<p>&nbsp;<\/p>\n<div>\u2014 In 2006, researchers at Microsoft advised against using personas, as over 200 had been created<\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2963\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de28-300x161.png\" alt=\"\" width=\"619\" height=\"332\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de28-300x161.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de28-768x412.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de28-600x322.png 600w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de28.png 806w\" sizes=\"auto, (max-width: 619px) 100vw, 619px\" \/><\/p>\n<div>\u2014 In 2015, designers responded with inclusive design toolkit, and reimagined tools in ways that benefit users and company<\/div>\n<ul>\n<li>\n<div>In 2023, Microsoft updated toolkit, and continues to see research as journey<\/div>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2964\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de29-300x139.png\" alt=\"\" width=\"611\" height=\"283\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de29-300x139.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de29-768x356.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de29-600x278.png 600w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de29.png 880w\" sizes=\"auto, (max-width: 611px) 100vw, 611px\" \/><\/p>\n<div>\u2014 Maps are useful, but things change and are dynamic, and we would like UXR to not be a map, but it a compass instead<\/div>\n<ul>\n<li>\n<div>For only as we move forward, do we see how the world changes, and \u00a0we can change how things go along the way<\/div>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2965\" src=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de30-300x142.png\" alt=\"\" width=\"619\" height=\"293\" srcset=\"https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de30-300x142.png 300w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de30-1024x483.png 1024w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de30-768x363.png 768w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de30-1536x725.png 1536w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de30-600x283.png 600w, https:\/\/rm-media.nyc3.digitaloceanspaces.com\/wp-content\/uploads\/sites\/22\/2023\/03\/de30.png 1754w\" sizes=\"auto, (max-width: 619px) 100vw, 619px\" \/><\/p>\n<p>\u2014 We hope this talk provides a compass for you to move forward<\/p>\n<p>&nbsp;<\/p>\n<div><span style=\"text-decoration: underline\">Questions<\/span><\/div>\n<ol>\n<li>\n<div>Love examples form MoJ project. Feel you need photos and sketches of person and realistic names?<\/div>\n<\/li>\n<\/ol>\n<div><\/div>\n<div>\u2014 Cassini: I\u2019ve encountered this, and \u00a0there is a risk of locking into a kind of person when building a persona, and that can be limiting<\/div>\n<p>&nbsp;<\/p>\n<div>\u2014 Meah: Perhaps steering away form sketches or faces, can provide inclusive research<\/div>\n<div><\/div>\n<ol start=\"2\">\n<li>\n<div>How often do you share findings with research participants? What are benefits and cons of this process?<\/div>\n<\/li>\n<\/ol>\n<div><\/div>\n<div>\u2014 Cassini: If try to do research on people, \u00a0they should have the opportunity to say whether we as UXRs, got it right or wrong<\/div>\n<ul>\n<li>\n<div>If we choose the path, we share findings as much as possible<\/div>\n<\/li>\n<\/ul>\n<div><\/div>\n<div>\u2014 Meah: When we choose to use personas we invite people to help build them \u00a0and not have them passively react to it<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u2014 Thank you all for being here, and we are eager to share our work &nbsp; \u2014 What are the dangers of empathy? Empathy isn\u2019t supposed to be dangerous, and often has been considered the basis of morality Isn\u2019t the problem that we don\u2019t have enough of empathy, and isn\u2019t empathy important to designers \u2014 [&hellip;]<\/p>\n","protected":false},"author":4429,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2919","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Day 1- The Dangers of Empathy: Toward More Responsible Design Research - Advancing Research 2023<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rosenfeldmedia.com\/advancing-research-2023\/?page_id=2919\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Day 1- The Dangers of Empathy: Toward More Responsible Design Research - Advancing Research 2023\" \/>\n<meta property=\"og:description\" content=\"\u2014 Thank you all for being here, and we are eager to share our work &nbsp; \u2014 What are the dangers of empathy? 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