The pros and cons of democratizing user research are heavily debated. Often this is seen as a black and white scenario where we are solely in favour or against it. But what about all the shades of grey we can explore? Depending on the situation there are both benefits and dangers that lie in democratizing our research practice.
Kathleen will share her experience with research democratization. Based on this she will show a framework that will help you assess when it is an appropriate tool to further research maturity and when it might derail you.