One of my colleagues recently joked–half-joked actually–that I wrote a great bathroom book. You can read a little at a time and not lose the plot.
That’s true! And if you have even less time here’s the speed-reading recommendation:
- Chapter 1: 17 pages
- Summary of each case study chapter: 10 pages
- Chapter 9: 9 pages (Only if you want to know more of the underlying, psychological reasons for customer experience failure)
- Chapter 10: 19 pages (Only if you want a new method to follow to incorporates the lessons in the book)
The entire book isn’t long, 232 pages, but you can get the gist in as little as 55 pages.
Leave a Reply