Gaining Control Over Chaos: Designing the Emergency Service Experience Laura Keller February 21, 2012 · UX Matters Read it? · Like · Add to List · Review · Share
This Is Service Design Thinking: Deconstructing a Textbook Laura Keller September 19, 2011 · UX Matters Read it? · Like · Add to List · Review · Share
Matching Excellence in Care: Evaluating a Hospital’s Service Experience Laura Keller July 25, 2011 · Johnny Holland Read it? · Like · Add to List · Review · Share
Why UX Professionals Should Care About Service Design Laura Keller March 21, 2011 · UX Matters Read it? · Like · Add to List · Review · Share
