Using Personas During Design and Documentation

“How did the writer of your application’s documentation know how to meet your needs? The most likely answer would point to the effective application and use of personas.” Picture this scenario: You are using an application to work on a time-critical project, and suddenly, you are stuck for want of information about a particular screen. Time is running out. You reach for the application’s documentation and spend a few minutes trying to figure out what to do next. Thankfully, you are quickly ab...

October 18, 2010 · Read full article · 1 comment