Personas as User Assistance and Navigation Aids

“To understand how these users would access and use the Body of Knowledge, we decided to create personas that would let us envision what type of structure it should have and communicate our findings….” In the summer of 2007, the Society for Technical Communication (STC) initiated a collaborative effort, combining representatives from academe and industry, to define the Technical Communication Body of Knowledge (TCBOK). I got involved in that project in January 2008, when a group of us started...

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