Use Cases for User Assistance Writers

“Perhaps the true measure of a good idea is its persistence, even though folks are slow to pick up on it.” Perhaps the true measure of a good idea is its persistence, even though folks are slow to pick up on it. SGML is a good example. It seemed like a great idea, but for a long time, had trouble getting traction in the general tool space. Then it started showing up at technical communication conferences wearing a name badge that said, “Hi, my name is DITA,” and suddenly, it’s a hit! The same...

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