The Help Landscape: A Mile Wide and 30 Seconds Deep

“Technical communicators have a tendency to want to document a topic as completely as possible.” Two questions any writer must deal with are: “What do I write about?” and “How much do I say about it?” Essentially, these questions deal with the scope and the depth of a document. Technical communicators have a tendency to want to document a topic as completely as possible, and we carry this instinct with us when we architect and write Help files. In this column, I challenge that prevalent ins...

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