The World of Services User Experience

“As a UX professional working in a services organization, you face unique challenges for which a formal education in user experience does not really prepare you.” Since this is my introductory column for my new column Selling UX: A unique perspective on service UX, I’d first like to explain a little about my background and the world of services user experience that I’ll be writing about. After graduating with a degree in technical writing, I started off my career as a technical writer and, o...

February 21, 2012 · Read full article