Dealing with Difficult People, Teams, and Organizations: A UX Research Maturity Model

“Many executives … have gained a better understanding of what UX design and research can do to boost the success of a business offering.” An increasing number of organizations and individuals who develop software products, Web applications, Web sites, or other digital products are gaining a better understanding and appreciation for user experience and UX design and research. Subsequent to the introduction of some magnificent products and services that many executives now own or use—such as s...

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