When designing a website, the most important thing is to make it as usable and convenient as possible. On a website on which users could possibly get confused, it is best to include help elements. Help elements come in all different shapes and sizes: an entire page, a suggestion box or a quick tip. But they all have one thing in common: besides doing the obvious (i.e. helping the user), help elements provide an extra convenience that brings the website closer to that sought-after usability. ...