Last month I spoke at Interaction 17 about user research war stories. They’ve put the video online and I’ve also embedded it below.
Here are the slides
and a sketchnote by Chris Noessel
Steve Portigal is the founder of Portigal Consulting. He’s written two books on user research: Interviewing Users and Doorbells, Danger, and Dead Batteries. His work has informed the development of music gear, wine packaging, medical information systems, corporate intranets, videoconferencing systems, and iPod accessories. Follow Steve on Twitter or listen to his podcast Dollars to Donuts.
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