Kate Rutter

Expert

Kate Rutter is an entrepreneur and UX designer with a talent for bringing companies and customers together through visual methods, lean strategies, and user-centered design. She’s helped hundreds of entrepreneurs, designers, and UX managers implement Lean startup and participatory UX methods in their organizations. Kate is Principal at Intelleto, and leads the UX learning track at Tradecraft, an immersive program that trains high-potential…

Ginny Redish

Expert

Janice (Ginny) Redish has been a passionate evangelist for usability and clear language for more than 30 years. She has been called “the mother of usability” and one of the “pioneers of usability”. Through her consulting practice, Redish & Associates Inc., Ginny helps her clients plan, organize, design, write, and test successful web sites and other user experiences. Ginny is sought after as a speaker and workshop lea…

Christopher Noessel

Expert

Christopher Noessel, in his day job as managing director at the pioneering interaction design firm Cooper, designs products, services, and strategy for the health, financial, and consumer domains, among others. In his role as practice lead, he helps manage the “generator” type of interaction designers, helping them build their skills and lead client projects to greatness. Christopher has been doing interaction design for more than 20…

Steve Portigal

Expert

Steve is the founder of Portigal Consulting. In the past 15 years he’s interviewed families eating breakfast, rock musicians, home-automation enthusiasts, credit-default swap traders, and radiologists. His work has informed the development of music gear, wine packaging, medical information systems, corporate intranets, videoconferencing systems, and iPod accessories. He’s an accomplished presenter who speaks about culture, innovation…

Donna Spencer

Expert

Donna is a freelance information architect, interaction designer, and writer. That means she is responsible for what you see on the computer screen—website navigation, applications, forms, categories, and words. She works mostly on large, messy projects such as government websites and intranets, internal business applications, and web applications. Sometimes she gets to work on funky, small projects and likes them just as much. Some of her proje…

Forms That Work

Course

…nderstanding the effort required in filling in forms How users find the answers for a form Conversation part 2: topics and flow How to split the form up into topics How to create a flow across topics Progress indicators and summary pages Indicating required answers Designing validations Sorting out the instructions at the start of a form The appearance of forms: how to make a form look good Visual aspects of typography Using grids to make the…

Surveys in Practice and Theory

Course

…’ into ‘real, useful data’. The first part of the course focuses on better questions, covering topics such as: The psychology of answering questions The rating scale and grids How to handle ‘don’t know’ and ‘other’ We then look at the specifics of surveys about user experience and satisfaction, covering topics such as: The challenge of usability and surveys The pros and cons of using standard UX…

Getting Started with Business Taxonomy Design

Course

Business users are more active than ever in the publication and consumption of information. However, many organizations are struggling to engage business users in managing the information they create and consume so that it can easily be found and reused. Information retrieval methods such as metadata and controlled vocabularies, historically used only by librarians, now need to be made accessible for use by business people. As the content manage…

HTML5 and CSS3

Course

In this course, Aaron Gustafson will take attendees on a whirlwind tour of modern web design and the evolving standards of HTML5 and CSS3 with a focus on how these developing technologies help you achieve more control and offer greater functionality with less code. On the HTML5 front, topics include: The importance of semantics, including their effect on the document outline Improved form controls and the power of browser-based validation (&#82…

Interviewing for Empathy

Course

Empathizing with people’s underlying motivations opens up different avenues for supporting their behavior. A correctly collected set of interviews illuminates the users’ world and allows you to generate better ideas and tell a more compelling story to product developers and business executives. So many organizations use internal justifications for creating stuff, and so often this stuff fails because it only meets the intentions of p…