Meeting Design

Book

People resent meetings; usually deservedly so. But they’re really just a scapegoat for poor productivity. Using flexible and relatively simple techniques, it’s possible to make working together in meetings easier and more productive. Meeting Design takes a hard look at the design constraints of meetings themselves—such as time, number of people, and that pesky human brain (to name a few)—and provides tools to design the perfect meeti…

Design for Understanding

Book

…of it all are stuck in the “computer-as-publishing-medium” era. In short, we’re given information, but not understanding. Design for Understanding will look at various ways you can help people make sense of confusing information. Bridging theory from cognitive sciences with dozens of practical examples, you’ll learn how to design rich, visual interactions that encourage people to play with and explore difficult concepts….

Liminal Thinking

Book

…rate with the rest of their organizations? How do great agile teams recruit, hire and train? How do they reward people? How and when do they let people go? When and where does it make sense NOT to be agile? Why? How do you know? Our theory is that the practical wisdom is to be found at the team level, within working teams that are creating great products, services and solutions in an agile way. Our goal is to find those teams, talk to them and e…

Interviewing Users

Book

Interviewing is a foundational user research tool that people assume they already possess. Everyone can ask questions, right? Unfortunately, that’s not the case. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. You’ll move from simply gathering data to uncovering powerful insights about people.  …

Build Better Products

Book

…ier to build a new product. Unfortunately, it doesn’t seem to be any easier to build a great product that people actually want to use. Hundreds of new products launch every day, only to disappear into the oblivion of consumer disinterest. This book is a hands-on, step by step workbook to help product managers and entrepreneurs incorporate strategy, empathy, design, and analytics into their development process. It’s for people who wan…

Orchestrating Touchpoints

Book

…p focus on customer needs across time and space while building a culture of cross-functional collaboration. This book will help you: More successfully think about and design for cross-channels experiences Understand how time and space impact how people experience your product or service Facilitate cross-functional collaboration to define human-centered strategies Resolve organizational complexity in support of end-to-end customer experiences…

Managing Chaos

Book

…n on their digital investment. They’re distracted by political infighting and technology-first solutions. To reach the next level, organizations must realign their assets—people, content, and technology—by practicing the discipline of digital governance. Managing Chaos inspires new and necessary conversations about digital governance and its transformative power to support creativity, real collaboration, digital quality, and online growth….

The Mobile Frontier

Book

Mobile user experience is a new frontier. Untethered from a keyboard and mouse, this rich design space is ripe with opportunities to invent new and more human ways for people to interact with information. The Mobile Frontier will help you navigate this unfamiliar and fast-changing landscape, and inspire you to explore the possibilities that mobile technology presents….

Service Design

Book

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society….

Practical Empathy

Book

Conventional product development focuses on the solution. Empathy is a mindset that focuses on people, helping you to understand their thinking patterns and perspectives. Practical Empathy will show you how to gather and compare these patterns to make better decisions, improve your strategy, and collaborate successfully….