Meeting Design

Book

People resent meetings; usually deservedly so. But they’re really just a scapegoat for poor productivity. Using flexible and relatively simple techniques, it’s possible to make working together in meetings easier and more productive. Meeting Design takes a hard look at the design constraints of meetings themselves—such as time, number of people, and that pesky human brain (to name a few)—and provides tools to design the perfect meeti…

Design for Understanding

Book

Have you shopped for a new TV or tried to choose a healthcare plan? What about making sense of a medical diagnosis or your taxes? In all areas of life, we are surrounded by understanding problems. We’re given far more information that we can process, but the tools to make sense of it all are stuck in the “computer-as-publishing-medium” era. In short, we’re given information, but not understanding. Design for Understanding…

Principles of Agility

Book

…grate with the rest of their organizations? How do great agile teams recruit, hire and train? How do they reward people? How and when do they let people go? When and where does it make sense NOT to be agile? Why? How do you know? Our theory is that the practical wisdom is to be found at the team level, within working teams that are creating great products, services and solutions in an agile way. Our goal is to find those teams, talk to them and…

Interviewing Users

Book

Interviewing is a foundational user research tool that people assume they already possess. Everyone can ask questions, right? Unfortunately, that’s not the case. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. You’ll move from simply gathering data to uncovering powerful insights about people.  …

Practical Empathy

Book

Conventional product development focuses on the solution. Empathy is a mindset that focuses on people, helping you to understand their thinking patterns and perspectives. Practical Empathy will show you how to gather and compare these patterns to make better decisions, improve your strategy, and collaborate successfully….

The Mobile Frontier

Book

Mobile user experience is a new frontier. Untethered from a keyboard and mouse, this rich design space is ripe with opportunities to invent new and more human ways for people to interact with information. The Mobile Frontier will help you navigate this unfamiliar and fast-changing landscape, and inspire you to explore the possibilities that mobile technology presents….

Service Design

Book

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society….

Card Sorting

Book

Card sorting is an effective, easy-to-use method for understanding how people think about content and categories. It helps you create information that is easy to find and understand. In Card Sorting: Designing Usable Categories, Donna Spencer shows you how to plan and run a card sort, analyze the results, and apply the outcomes to your projects….

Indi Young

Expert

…nizations have developed awareness and expertise at gathering big data–the numbers that track what and how people have done things. These same organizations, however, are inexpert at understanding why. The messy and divergent reasoning and motivations that drive people’s decisions are what Indi helps you tune in. She is expert at gathering the thoughts that lie deeper than simple preferences, opinions, and desires. And she is expert a…

Whitney Quesenbery

Expert

Whitney combines a fascination with people and an obsession to communicate clearly with her goal of bringing user research insights to designing products where people matter. Her first two books—Storytelling for User Experience: Crafting Stories for Better Design (with Kevin Brooks for Rosenfeld Media) and Global UX: Design and research in a connected world (with Daniel Szuc)—help practitioners keep users in mind throughout the creative process….