Accessible WordPress with Joe O’Connor

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…can pay attention to in any web page, such as adding alternative text descriptions to media, using headings and lists, use simple language, if you can. Certainly if it’s aimed at physicists, you’ll have to use your judgment. Whitney: If you’re talking to physicists, talk in physics, but if you’re talking to everyone, the mythical everyone, speak a language they know. Joe: Ensure that the link text makes sense out of contex…

Future Practice Interview: Jim Kalbach

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…filtering mechanisms sometimes cause more problems than they bring value. Simple bars charts or just plain text lists can be more effective than—and just as powerful as—complicated visualizations. I think we still have a lot to learn around designing navigation of semantically enhanced content. Lou Rosenfeld: How does search fit into this discussion? Is it something we should consider separately from navigation? Jim Kalbach: Search and navigat…

Cordy’s War Story: A Crisis of Credibility

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…-call-me-Bert’s husband had overheated on the stove. The dingy plaster walls were covered in old shopping lists, written in a mangled scrawl that suggested vaguely menacing pathologies and personality disorders suffered by their author. The sofa we sat on smelled of cat piss, and the living room offered up no pretense of ever having been cleaned. We sat up straight, made eye contact in that standard, pious, non-judgmental manner that earne…

The Future of Books?

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Monday’s (14-Aug) keynote address at UX Week, Steven Berlin Johnson mentioned a possible “future” incarnation of a book. Books will be objects with lots of connected elements hanging off of them: comments, snippets, links to like material, addendums, etc. I kind of think this is what Lou Rosenfeld is doing with his new publishing approach right here. Snippets, addendums, templates, reference lists, examples, discussion……

Future Practice Interview: Ginny Redish

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…to go, something else to do. Writing with simple, common words in short, straightforward sentences or bulleted lists or even fragments helps all of us grasp the information. We all read simple, short, common words quickly and easily; and high-literacy readers are often the busiest and least patient of your site visitors. Writing plain English is a way to respect your busy site visitors’ time. Lou Rosenfeld: Is there any evidence that shi…

Read Chapter One of Remote Research!

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…ing requirements and explaining the study to them can eat up a lot of time. Getting users from your own mailing lists can be faster and moderately effective, but what if you don’t have one? Or what if you’ve overfished the list from previous studies, or you don’t want to spam your customers, or you’re looking to test people who’ve never used your interface or heard of your company before? In any of these cases, recru…

A new card sorting tool

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…ting tool into beta release (it’s free until August). Their tool, called OptimalSort, caters for open and closed card sorts. The sorting interface is a spatial drag-and-drop. The thing I like best (and I will fully disclose that I was involved in this, so I should like it) is the analysis options. No stinkin dendrograms here, but lists of category names, detailed participant results and lots of ways to explore the data. Go try OptimalSort….

Cabin in The Woods, Day 1

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…a while to get the rhythm of dividing my time into 25 minute segments. Trello, which I usually use for my task lists, has been my Pomodoro list tool. I use my phone as my timer. 8:45 start working I managed to arrive here just 15 minutes late. 10:00 have a snack 10:15 work I wrapped up a chapter that was in progress, feels good. 13:00 eat lunch, walk On my first night I cooked enough food for a few days, that’s been a big time saver. 14:00…

Customer Experience Data

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…article in February’s Harvard Business Review called “Understanding Customer Experience.” He lists reasons why companies have trouble with customer experience, one of which is the following: “They recommend an evidence-based approach like voice-of-the-customer to making customer experience decisions (i.e., collect data, find patterns, then make decisions). This is often a cumbersome process, and should be listed as yet an…