Accessible WordPress with Joe O’Connor

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WordPress powers over 25 million sites with more than 14 billion pages viewed each month, making it one of the most popular web publishing platforms. Imagine if every one of those sites was accessible. Joe O’Connor has been a leader in making that happen, through the WordPress accessibility team which works from the inside to make WordPress into a web publishing platform for everyone.   http://asset.uie.com/BSAL/APFE008_OConnor.mp3 T…

Future Practice Interview: Jim Kalbach

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As part of our Future Practice webinar series, we’re interviewing presenters to give you a preview of what they’ll cover. Next up is Jim Kalbach on The Principles of Web Navigation: Advanced Design Techniques. A librarian by background, Jim is perhaps best known for his O’Reilly book, Designing Web Navigation. Jim’s webinar takes place on June 16, 2009, 1-2pm EDT. Use code RMWBNR for a 20% discount off your ticket purc…

Future Practice Interview: Ginny Redish

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As part of our Future Practice webinar series, we’re interviewing presenters to give you a preview of what they’ll cover. Next up is Ginny Redish on content as conversation. Ginny’s long list of accomplishments include co-authoring (with JoAnn Hackos) the classic User and Task Analysis for Interface Design, her soon-to-be-considered-classic Letting Go of the Words, and serving as a mentor to many in the field. Her webinar Sh…

Customer Experience Data

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Adaptive Pather Brandon Schauer has a new blog, and one of his entries from last weekend reviewed an article in February’s Harvard Business Review called “Understanding Customer Experience.” He lists reasons why companies have trouble with customer experience, one of which is the following: “They recommend an evidence-based approach like voice-of-the-customer to making customer experience decisions (i.e., collect data, fi…

The Future of Books?

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Monday’s (14-Aug) keynote address at UX Week, Steven Berlin Johnson mentioned a possible “future” incarnation of a book. Books will be objects with lots of connected elements hanging off of them: comments, snippets, links to like material, addendums, etc. I kind of think this is what Lou Rosenfeld is doing with his new publishing approach right here. Snippets, addendums, templates, reference lists, examples, discussion……

Read Chapter One of Remote Research!

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Hello, readers! We’ve decided to post, right here on this blog, a working draft of the first chapter of our book (minus pictures and diagrams), which is about when and why you should do remote research, and when lab or in-person research is more appropriate. We’d love for you to read it, search through it for hidden messages, tweet about it, tattoo it across your back in its entirety, et cetera. Since it’s still in draft form,…

A new card sorting tool

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My friends at Optimal Usability have released their brand-spanking new card sorting tool into beta release (it’s free until August). Their tool, called OptimalSort, caters for open and closed card sorts. The sorting interface is a spatial drag-and-drop. The thing I like best (and I will fully disclose that I was involved in this, so I should like it) is the analysis options. No stinkin dendrograms here, but lists of category names, detaile…

Cabin in The Woods, Day 1

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I’ve scoured the Internet for evidence, interviewed characters in my story, and compiled hundreds of notes. Now I am at the hard work of writing, and that requires serious focus. Just seven days ago I playfully put out a call on Twitter: Can anyone spare a cabin in the woods near NYC for a writer needing to hit a deadline? And you, beautiful UX community came through for me! Even better than a cabin in the woods, I’m now sitting in a…

I Wish I Had Single Friends

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If you have seen me speak recently, in early 2008, you will have heard me tell the story of the mental model I did about single people and their friends looking for the perfect partner. In the story, I show how some of the mental spaces are not supported well by existing online dating services. “Figure Out What to Do About an Attraction” goes smoothly and instantaneously when done in person, when two people become aware of each other…