Jeff Sauro

Expert

Jeff is a Six-Sigma trained statistical analyst and pioneer in quantifying the user experience. He specializes in making statistical concepts understandable and actionable. Jeff has published over fifteen peer-reviewed research articles and presents tutorials and papers regularly at the leading Human Computer Interaction conferences: CHI, UPA and HCII and HFES. He is author of four books including the recent: Quantifying the User Experience: Pra…

Luke Wroblewski

Expert

Luke was co-founder and chief product officer (CPO) of Bagcheck, which was acquired by Twitter nine months after being launched publicly. Prior to this, Luke was an entrepreneur-in-residence (EIR) at Benchmark Capital and the chief design architect (VP) at Yahoo, where he worked on product alignment and forward-thinking integrated customer experiences on the web, mobile, TV, and beyond. Luke is the author of three popular web design books (Mobil…

Indi Young

Expert

For the past 20 years, Indi Young has been pioneering ways to understand customers and employees in order to support them better. Most organizations have developed awareness and expertise at gathering big data–the numbers that track what and how people have done things. These same organizations, however, are inexpert at understanding why. The messy and divergent reasoning and motivations that drive people’s decisions are what Indi h…

Peter Jones

Expert

Peter’s healthcare innovation research develops the opportunities for connecting content and learning resources to professional practice and clinical education. He has led service design and field research for leading decision and educational services and interactive products for physicians, nurses, and medical students. He is author of Rosenfeld Media’s Design for Care: Innovating Healthcare Experience. He wrote Design for Care to h…

Aga Bojko

Expert

Aga Bojko is a UX researcher with a passion for designing studies to answer difficult design- and business-related questions. Currently, she is a VP of User Experience at GfK Custom Research North America, where she leads the Bay Area UX team. Aga has over ten years of experience with various types of eye trackers that she has used to conduct UX research with software applications, websites, instructional material, pharmaceutical labels, and con…

Ben Reason

Expert

Ben is a co-founder of live|work and over the past eight years has directed his passion for social impact projects into delivering successful change for the public sector. Ben graduated from Liverpool John Moores University in 1994 with a bachelor’s degree in fine arts, following this in 2000 with a master’s in responsibility and business practice from the University of Bath. He has a background in design and innovation in network en…

Andy Polaine

Expert

Dr. Andy Polaine is a service and interaction design consultant, writer and educator. Involved in interaction design since the early 90s, he was co-founder of the award-winning new media group, Antirom, in London. He has been a creative producer at Razorfish, UK and was Interactive Director at Animal Logic, Sydney. Andy was head of the School of Media Arts at The University of New South Wales, Sydney before moving to Germany, where he now lives….

Dirk Knemeyer

Expert

Dirk is the founder and Chairman of Involution Studios, a user experience agency specializing in designing software for emerging technologies. Under Dirk’s leadership, Involution Studios has designed or redesigned major software applications for a client list that includes Apple, Microsoft, Oracle, Shutterfly, PayPal, and the administration of U.S. President Barack Obama. Dirk is a futurist who specializes in the relationship between techn…

Search Analytics survey results

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…egde. 7: From speaking with peers, colleagues. 5: From Avi Rappoport 5: Longer ago than I can remember. 4: From articles read in library school 1994 / analyzing OPAC query logs / Information retrieval courses. 4: From Rich Wiggins / Accidental Thesaurus / blog. 3: From usability community blogs and articles. 3: From working on Ultraseek / from Walter Underwood. 3: From Martin Belam’s (currybet.net) work at BBC / At BBC. 3: From 2003 IA S…

39 articles (and growing)

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Avi Rappoport is maintaining a library of (mostly academic) articles on site search analytics. If you want to see what the field’s research minds are thinking about, this is definitely the place to start….