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Universal Design for Web Accessibility

Solutions for barrier-free user experiences

Universal Design for Web Accessibility

About the Authors

Sarah Horton

Sarah Horton's is a consultant for strategic planning for websites and web applications. She also does accessibility audits and usability reviews.

arah started her career in interaction design in 1991 at the Yale Center for Advanced Instructional Media, creating award-winning interactive instructional software. She was an instructional technologist at Dartmouth College for 11 years before becoming director of web strategy and design. As director, she was responsible for planning and developing Dartmouth's digital environment, and she led a team of user-experience professionals responsible for web and media design, development, and production. Currently Sarah is Web Strategy Project Lead at Harvard University.

Sarah is co-author with Patrick Lynch of Web Style Guide, now in its third edition and translated into more than eight languages. Her third book, Access by Design, combines the disciplines of universal design, accessibility, and usability into guidelines for designing websites that are universally usable.

Sarah has more than 50 publications and 40 presentations to her name. Her publication and presentation credits also include the New York Times, Peachpit, and Digital Web Magazine, and the International Cross-Disciplinary Workshop on Web Accessibility (W4A), WebVisions, World Usability Day, and the Human-Computer Interaction Laboratory Annual Symposium.

You can find her online at and on Twitter @gradualclearing

Whitney Quesenbery

Whitney Quesenbery is a user experience researcher and usability expert with a passion for clear communication. She works with organizations from The Open University to the National Cancer Institute. She enjoys learning about people around the world and using those insights to design products where people matter.

One of her passions is Usability in Civic Life, a project that puts user experience skills to work to improve elections and other civic services. As a member of two US government advisory committees, she worked to update the US accessibility requirements in "Section 508" and to improve the usability and accessibility of voting systems for US elections.

Whitney has served as president of the Usability Professionals' Association (UPA) and as a leader of the Center for Plain Language, UXnet, and the Society for Technical Communication (STC) UUX Community. Before she was seduced by a little beige computer, her first career was in theatre as a lighting designer.

Whitney is the co-author (with Kevin Brooks) of Storytelling for User Experience, and (with Daniel Szuc) of Global UX: Design and research in a connected world. She's also proud that her chapter "Dimensions of Usability" in Content and Complexity turns up on so many course reading lists.

You can find her online at and on Twitter @whitneyq