Books

1. Beyer, Hugh, and Karen Holtzblatt. Contextual Design. Morgan-Kaufmann, 1997.
2. Brown, Dan. Communicating Design. New Riders, 2006.
3. Cohen, June. The Unusually Useful Web Book. New Riders, 2003.
4. Cooper, Alan. The Inmates Are Running the Asylum. SAMS, 2004.
5. Cooper, Alan, and Robert Reimann. About Face 2.0: The Essentials of Interaction Design. Wiley, 2003.
6. Hackos, JoAnn, and Janice Redish. User and Task Analysis for Interface Design. Wiley, 1998.
7. Kuniavsky, Mike. Observing the User Experience. Morgan Kaufmann, 2003.
8. Mauer, Donna. Card Sorting: the Book (forthcoming). Rosenfeld Media, 2008.
9. Mulder, Steven, and Ziv Yaar. The User Is Always Right: A Practical Guide to Creating and Using Personas for the Web. New Riders, 2006.
10. Norman, Don. Emotional Design: Why We Love (or Hate) Everyday Things. Basic Books, 2005.
11. Pruitt, John, and Tamara Adlin. The Persona Lifecycle : Keeping People in Mind Throughout Product Design. Morgan Kaufmann, 2006.
12. Saffer, Dan. Designing for Interaction: Creating Smart Applications and Clever Devices. Peachpit Press, 2006.
13. Snyder, Carolyn.Paper Prototyping: The Fast and Easy Way to Design and Refine User Interfaces. Morgan Kaufmann, 2003.
14. Stone, Douglas, Bruce Patton, and Sheila Heen. Difficult Conversations: How to Discuss what Matters Most. Penguin, 2000.

Articles and Interviews

1. "Giants of Design." House Beautiful Jun 2006: 120.
2. Chi, Ed, Peter Pirolli, Kim Chen, and James Pitkow. "Using Information Scent to Model User Information Needs and Actions on the Web." Proceedings of the SIGCHI conference on Human factors in computing systems 2001: 490-497.
3. Fox, Chiara. "Re-architecting PeopleSoft.com from the Bottom-Up." Boxes & Arrows 16 June 2002.
4. Fraser, Janice. "Taking a Content Inventory" New Architect January 2001.
5. Fraser, Janice. "Setting Priorities" Adaptive Path April 2002.
6. Klee, Matthew. "Personas and Goal-Directed Design: An Interview with Kim Goodwin." User Interface Engineering 1 January 2001.
7. Laitinen, Mauri, Mohamed E. Fayad, and Robert P. Ward. "The Problem with Scalability." Communications of the Association for Computing Machinery September 2000: 105-107.
8. Merholz, Peter. "A Conversation with Michael Bierut." Adaptive Path 5 June 2006.
9. Merholz, Peter. "Experience IS the Product... and the only thing users care about." Core77 June 2007.
10. Merholz, Peter. "How Labels Affect Usability and Branding." Adaptive Path 15 May 2004.
11. Owens, Josh, and Chris Saylor. "Jeff Veen; Episode 17." The Web 2.0 Show.
12. Perfetti, Christine. "Personas: Matching a Design to the Users' Goals." User Interface Engineering Newsletter 1 August 2001.
13. Porter, Michael E. "What is Strategy?" Harvard Business Review November-December 1996.
14. Rosenfeld, Louis. "The No-Knead Approach to Information Architecture (#3 of 5)." Bloug 4 April 2007.
15. Rozanski, Horacio D., Gerry Bollman, and Martin Lipman. "Seize the Occasion: Usage-Based Segmentation for Internet Marketers." Strategy + Business 2001.
16. Rutter, Kate. "Designing for Luck." Adaptive Path 1 March 2007.
17. Schauer, Brandon. "The Emergence of New Innovation Disciplines." Institute of Design Strategy Conference Perspectives 2005.
18. Spool, Jared. "Innovation is the New Black." User Interface Engineering 2006.
19. Veen, Jeff. "Doing a Content Inventory." Adaptive Path June 2002.