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Designing for Care

The design disciplines as critical healthcare professions

Designing for Care

Peter Jones

Peter Jones


Peter Jones lives and works both in the US and Canada. An experienced design consultant in online information services, he founded Redesign Research in 2001, specializing in user experience and design research and for product innovation and organizations. Peter's research studies the professional work and information practices, to understand how doctors, lawyers, scientists, and others make information-based decisions and inform product and practice design. He designed or contributed to the user experience and information architecture for products such as Science Direct, Procedures Consult, CaseMap, and Scirus.

He completed his Ph.D. in 2000 at The Union Institute (Design and Innovation Management) and publishes research in organizational behavior, strategic innovation, and human information interaction. He is a visiting scholar working in collaborative informatics at the Laboratory for Collaborative Diagnostics at The University of Toronto. He is also an advisor and faculty member in the new Master of Design in Strategic Foresight and Innovation graduate program at OCAD, the Ontario College of Art and Design.

In Designing for Care, Peter envisions the information experiences of consumers, patients, and healthcare professionals as a continuous and complex social system, shared by all and innovated by many. We are all participants co-creating better health care for all members of our society, All forms of care and caring in information, practice, environment, and services are to be considered in the quest for enhancing the human experience of health. Therefore, healthcare design concerns are presented not from a traditional user experience perspective, but from the lived experience and perspective of the patient, practitioner, and designer in the health field. We aim to establish the role of information, service, and system designers as critical team members in the health professions, as necessary as other traditional roles in the healthcare system.

Peter also wrote Team Design: A Practitioner's Guide to Collaborative Innovation in 1998, revised in 2002. Many of his articles are online at designdialogues.com and research on new publishing and eBooks at Smarter Books.